Connect to local and network print devices
Answer end-user questions related to printing locally
Configure and manage local printing
Answer end-user questions related to network-based printing
Connect to and manage printing to a network-based printer
Users can connect a printer directly to a local computer and print documents from that computer, or they can share the local printer with other users on the network. A user on a network might also connect to a shared network printer that is attached to another computer on the network, or even attached directly to the network itself. Microsoft Windows XP offers many advanced options for implementing printers locally or on a network, including the capability to operate printers in groups so that print jobs from different network locations can be routed to an available printer for faster printing. As a desktop support technician (DST), you need to know how to install a local printer and share it on the network. You should also understand how to access a shared printer. You must understand how to control access to printers, configure printers, and manage documents that are waiting to be printed.
Lesson 1: Supporting Printers
Lesson 2: Configuring Print Permissions
Lesson 3: Sharing a Printer
Before you begin this chapter, you should be familiar with working in a Windows- based operating system and with basic printing tasks on a computer running Windows XP. You should also have a computer running Windows XP Professional.