Case Scenario Exercises

Scenario 4.1

A user reports to you that she can no longer locate her messaging program. When you ask her to explain the problem in more detail, you discover that she believed the icon was taking up too much space “in the area of the taskbar where the clock is,” so she removed it by right-clicking and choosing Exit. Now she cannot find it and is afraid she has deleted it from her computer. What is the problem, and how do you help her resolve it?

Scenario 4.2

After an upgrade from Microsoft Windows 2000 Professional to Windows XP Professional, a user reports that he finds the new Start menu and taskbar in Windows XP too confusing and prefers the interface used in Windows 2000 Professional. What can you do to make this user more comfortable with the new operating system?