Objective 4.5: Troubleshoot System Startup and User Logon Problems

As a DST, you will have to troubleshoot local and domain logon issues. When users cannot log on to their computers or log on to their domains, they cannot work. Network resources cannot be accessed until a user is authenticated, either by their local computer or by a domain controller. You should be able to troubleshoot the possible reasons why the logon is not working, and you should also be able to troubleshoot any startup problems that a user might be experiencing.

To answer the questions in this objective, you should know how to reply to questions posed by a user relating to system startup issues. You should also know how to troubleshoot logon issues, both locally and over a domain.

Objective 4.5 Questions

1. You are a DST for a small computer consulting firm that supports 100 users. The company currently has Windows XP Professional computers that have recently joined a domain. Several users have not joined the domain yet, and you are in a user’s office sitting in front of one of the computers. How should you configure the workstation to join the domain?

   1. Windows XP Professional workstations cannot join a domain.

   2. Right-click My Computer, and select Properties. From the System Properties dialog box, select the General tab, and then click the Change button.

   3. Right-click My Computer, and select Properties. From the System Properties dialog box, select the Computer Name tab, and then click the Change button.

   4. You can run the Join Domain Wizard from the Windows XP Professional CD-ROM.

2. You are the DST for a company that gives technical support to various businesses. A user calls you and says that she cannot log on. She tells you that she was able to log on yesterday without any problems. The message that she is receiving says that the password or logon is incorrect, but she insists that she is entering the correct information. What is the most likely cause of this problem?

   1. The user is not authorized.

   2. The user needs to reboot.

   3. CAPS LOCK is on.

   4. The user forgot her password.

3. You are a DST for a small airline that has 30 Windows XP Professional computers and 2 computers that are running Windows XP Home Edition. The administrator recently installed a computer running Windows Server 2003 and created a domain named contoso. msft. One of the users of the Windows XP Home Edition computer calls and says he is not able to join the domain. What should you tell him?

   1. You should tell the user that the administrator needs to add a computer account for his computer.

   2. You should tell the user that his computer needs to be domain enabled, using the Setup Wizard.

   3. You should tell the user that a Windows XP Home Edition computer cannot join a domain.

   4. You should tell the user that he first needs to create a user account on the Windows Server 2003 computer, and then he can join the domain.

Objective 4.5 Answers

1. Correct Answers: C

   1. Incorrect: Windows XP Professional workstations can join domains. Windows XP Home Edition workstations cannot. To join a domain, click Start, click Control Panel, click Performance And Maintenance, and then click System. From the System Properties dialog box, select the Computer Name tab, and then click the Change button.

   2. Incorrect: You must select the Computer Name tab and then click the Change button to join a domain.

   3. Correct: You can also click Start, click Control Panel, click Performance And Maintenance, and then click System. From the System Properties dialog box, select the Computer Name tab, and then click the Change button.

   4. Incorrect: There is no Join Domain Wizard. To join a domain, click Start, click Control Panel, click Performance And Maintenance, and then click System. From the System Properties dialog box, select the Computer Name tab, and click the Change button.

2. Correct Answers: C

   1. Incorrect: The error that the user is getting indicates that this is a logon/password issue, not a permissions or rights issue. Access deny errors typically indicate that there is a permissions or rights issue.

   2. Incorrect: Rebooting a computer will not reset passwords.

   3. Correct: Many users leave Caps Lock on when entering a password. This is one of the biggest errors made, so you should always recommend checking Caps Lock.

   4. Incorrect: This is unlikely because the user stated that she logged in yesterday without an error.

3. Correct Answers: C

   1. Incorrect: Windows XP Home Edition computers cannot join a domain.

   2. Incorrect: There is no such option. Windows XP Home Edition computers cannot join a domain.

   3. Correct: Windows XP Home Edition workstations cannot join a domain.

   4. Incorrect: Windows XP Home Edition computers cannot join a domain.