Troubleshooting Lab

You are working as a DST for a technical support company. A user calls to tell you that she cannot access websites from her home computer. While investigating the problem, you determine the following information:

• The user cannot access any sites on the Internet.

• The user could access sites previously by using the same computer.

• The user has made no changes recently to Internet Explorer or to any of her network connections.

• The user’s computer is connected directly to a cable modem.

Using the information you learned in this chapter, how would you troubleshoot this problem?