Acknowledgments

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We would like to acknowledge the following people for their kindness and support in making this book possible.

Ralph Troupe, Rhonda St. John, Emlyn Rhodes, and the team at Callisma for their invaluable insight into the challenges of designing, deploying and supporting world-class enterprise networks.

Karen Cross, Lance Tilford, Meaghan Cunningham, Kim Wylie, Harry Kirchner, Kevin Votel, Kent Anderson, Frida Yara, Jon Mayes, John Mesjak, Peg O’Donnell, Sandra Patterson, Betty Redmond, Roy Remer, Ron Shapiro, Patricia Kelly, Andrea Tetrick, Jennifer Pascal, Doug Reil, David Dahl, Janis Carpenter, and Susan Fryer of Publishers Group West for sharing their incredible marketing experience and expertise.

Duncan Enright, AnnHelen Lindeholm, David Burton, Febea Marinetti, and Rosie Moss of Elsevier Science for making certain that our vision remains worldwide in scope.

David Buckland, Wendi Wong, Daniel Loh, Marie Chieng, Lucy Chong, Leslie Lim, Audrey Gan, and Joseph Chan of Transquest Publishers for the enthusiasm with which they receive our books.

Kwon Sung June at Acorn Publishing for his support.

Jackie Gross, Gayle Voycey, Alexia Penny, Anik Robitaille, Craig Siddall, Darlene Morrow, Iolanda Miller, Jane Mackay, and Marie Skelly at Jackie Gross & Associates for all their help and enthusiasm representing our product in Canada.

Lois Fraser, Connie McMenemy, Shannon Russell, and the rest of the great folks at Jaguar Book Group for their help with distribution of Syngress books in Canada.

David Scott, Annette Scott, Delta Sams, Geoff Ebbs, Hedley Partis, and Tricia Herbert of Woodslane for distributing our books throughout Australia, New Zealand, Papua New Guinea, Fiji Tonga, Solomon Islands, and the Cook Islands.

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