List of Sidebars

Chapter 1: The Role of the Project Team Leader

Tool 1-1.

Tool 1-2.

Tool 1-3.

Tool 1-4.

Chapter 2: The Role of the Project Team Member

Tool 2-1.

Chapter 3: What to Do at the First Six Sigma Project Team Meeting

Tool 3-1.

Tool 3-2.

Chapter 4: How to Establish Project Team Goals, Roles, and Procedures

Tool 4-1.

Tool 4-2.

Tool 4-3.

Tool 4-4.

Chapter 5: How to Have an Effective Project Team Meeting

Tool 5-1.

Tool 5-2.

Tool 5-3.

Tool 5-4.

Tool 5-5.

Chapter 6: How to Make Decisions on the Project Team

Tool 6-1.

Tool 6-2.

Tool 6-3.

Chapter 7: Three Ways to Handle Project Team Conflict, and When Each Works Best

Tool 7-1.

Chapter 8: How to Deal with Difficult Project Team Members

Tool 8-1.

Tool 8-2.

Chapter 9: How to Figure Out What's Wrong When the Team Isn't Working Well or Loses Momentum

Tool 9-1.

Tool 9-2.

Tool 9-3.

Tool 9-4.

Tool 9-5.

Chapter 10: The “Politics“ of Six Sigma Projects: Planning to Get Support and Cooperation from People Outside the Team

Tool 10-1.

Tool 10-2.

Tool 10-3.

Tool 10-4.

Tool 10-5.

Chapter 11: Five Ways to Influence People to Cooperate with Your Six Sigma Project

Tool 11-1.

Tool 11-2.

Tool 11-3.

Chapter 12: How to Communicate with People Whose Help You Need

Tool 12-1.

Tool 12-2.

Chapter 13: How to Be a Better Listener So That People Will Want to Help You

Tool 13-1.

Tool 13-2

Chapter 14: How to Avoid the Pitfalls of E-Mail on Six Sigma Projects

Tool 14-1.

Chapter 15: How to Make an Effective Presentation About Your Six Sigma Project

Tool 15-1.

Chapter 16: What to Do When You're Not Getting Cooperation

Tool 16-1.

Tool 16-2.

Tool 16-3.

Chapter 17: Sample Plans for Getting Buy-in

Tool 17-1.

Tool 17-2.

Tool 17-3.

Tool 17-4.

Tool 17-5.

Tool 17-6.