Administrative Expert

HR has traditionally performed an administrative role within organisations. However, Ulrich argues that in their new administrative role HR need to shed their traditional image of policeman and instead seek to improve the administrative procedures both within their own function, as well as within the business as a whole. They need to seek out the inefficient processes that get in the way of the organisation excelling and suggest ways in which these processes can be improved. In essence what HR needs to do is identify the bottlenecks in the organisation’s core processes and then work with their business colleagues to find ways of removing these.