Delivery

At the delivery stage, the evaluation process should focus on the individual learner according to Wilhelms so that the individual moves towards a ‘ valid and healthy view of him/herself’. The evaluation processes used during the actual learning programme needs to focus on helping individuals be clear about their strengths, so that they can build upon their self-concept. This does not mean avoiding areas of weakness. However, the feedback obtained needs to be balanced, so that individuals develop the insights and energy needed to take their learning forward. This is particularly important given that individuals who have had positive learning experiences feel more positive about themselves and their achievements, and hence are more likely to seek out further learning opportunities and challenges in the future. In organisations that are striving to become a learning organisation, or where there is a goal to encourage life-long learning, willingness to participate in additional learning programmes ought to be one of the broader criteria taken into account in the evaluation process. Happiness sheets will not capture this sort of data as the questions asked are too context specific.