| Crystal Decisions keeps an up-to-date knowledge base and whitepaper library for additional support. You can find that online at http://support.crystaldecisions.com/tycr/library/kbase.asp Product Registration Registering your Crystal Reports software allows you to get the full benefit from your product purchase. By registering your copy of Crystal Reports, you will also receive Free technical support by phone or email for 60 days Ask Crystal, a natural-language search tool to help you navigate our extensive support site Online Knowledge Base, with more than 5,000 archived technical articles covering a range of topics White papers, product updates, sample applications, and more Newsletters and product updates Crystal Consulting and Training Does your organization need a little help with your report writing efforts? The Crystal Services group within Crystal Decisions designs and delivers reporting solutions to give customers advanced decision-making ability. The Crystal Services group offers a wide range of consulting services, including -
Strategy Services Includes Enterprise Reporting assessments, Enterprise upgrades, and Proof-of-Concepts -
Deployment Services Includes QuickStarts and upgrades -
Design Services Includes eReports/eCubes (remote report and cube design), report writing, and Web architecture and design services -
Integration Services Includes system auditing and long-term consulting support
In addition to consulting services, the Crystal Services group offers flexible options to meet your training needs, including both instructor-led courses and Computer Based Training (CBT) modules. The following sections provide more details on these training offerings. For more information on Crystal Services, visit the following site at http://www.crystaldecisions.com/tycr/services/ Crystal Certified Training Centers Core Crystal Reports Offerings Crystal Decisions' instructor-led courses include Report Design I This two-day course is designed for the novice Crystal Reports user who needs to quickly become proficient in creating and modifying reports. Some of the topics include planning a report, creating a basic report, record selection, sorting, grouping and summarizing, charting, and formulas such as basic calculations and running totals. Much of this material is also covered here in this book. Report Design II This two-day course is designed to build on the topics learned in Report Design I to increase report design skills and further discover the reporting power of Crystal Reports. Along with hands-on practice, the course covers grouping options, formulas (such as variables and functions), geographical mapping, parameters, cross-tabs, and report distribution. Report Design III This one-day course is designed to further increase report design skills by concentrating on advanced topics. Along with hands-on practice, the course covers architecture, report design and Structured Query Language (SQL), advanced formula creation (such as arrays and control structures), sub-reports, and an XML overview as it relates to Crystal Reports. eLearning Computer Based Training Crystal Decisions offers interactive self-learning via self-paced CBT for Crystal Reports. Directly from your desktop, using a familiar Web browser interface, you can select more than 60 animated interactive lessons at a pace that you can control. Each lesson contains task-specific animations that walk you through report creation and design. Whether you need to supplement hard copy material (such as this book) or instructor-led courses, dynamic CBT modules provide you with another flexible learning option. Additional Web Resources Additionally, some useful Web sites include Top 10 KBase articles http://support.crystaldecisions.com/tycr/fix/topkb.asp Top 10 downloads http://support.crystaldecisions.com/tycr/fix/topdownloads.asp Top 10 technical briefs http://support.crystaldecisions.com/tycr/fix/toptech.asp Crystal Reports product information and demos http://www.crystaldecisions.com/tycr/products/crystalreports/ Crystal Enterprise product information http://www.crystaldecisions.com/tycr/products/crystalenterprise/ Crystal Analysis product information http://www.crystaldecisions.com/tycr/products/crystalanalysispro/ Crystal Decisions product family information http://www.crystaldecisions.com/tycr/products/ Crystal Services Training and Consulting http://www.crystaldecisions.com/tycr/services/ Crystal Decisions product registration http://www.crystaldecisions.com/tycr/register/ Crystal Decisions online store http://www.crystaldecisions.com/tycr/store The Developer Zone Additionally, the Developer Zone is a new addition to the Crystal Decisions Web site. It caters specifically to application developers, rather than report developers. Whether Micro-soft Visual Basic, Visual Studio.NET, or even Java is your preferred development language or environment, the Developer Zone has all kinds of code samples and applications. Some of the top content in the Developer Zone includes how to report off of XML data sources, how to develop Crystal Enterprise applications, and Visual Studio.NET application development. You can find the Developer Zone at http://www.crystaldecisions.com/tycr/products/dev_zone/ Additional Crystal Reports and Utilities Make sure to check the Crystal Decisions Web site for Crystal Report management utilities, not just whitepapers and knowledge base articles. The Crystal Decisions technical support team publishes different utilities from time to time that might help you in your endeavors. Additionally, several different types of sample Crystal Reports are published on the Crystal Decisions Web site. |
