Index_B

B

baby-boom generation 125

Bacon, Roger 16

balance contract 123–4

balanced scorecard 111

banking 24

Islamic banking 24

Benton Foundation 32

Beyond Technology 10

biometric devices 45, 79, 167

Black Death 103–4, 116–17, 125, 174

bloodletting 109–13

Book of Kells 134

brand 12, 122, 167–72, 187

British Telecom 42

Buckminster Fuller, Richard 19, 53, 69

business activity 130

business agility 7

business bureaucracy 2, 54, 65, 80, 106, 127, 180

benevolent bureaucracy 67–8

nature of 66–70

nested 68

business evolution 135

Business Innovation Consortium 83, 90

business process 87–9

business transformation 10