Index_C


C

Cargill 21

CarMax 156

CASE 100, 108

CD-ROM 47

Celemi's Tango Program 84

censorship 182–7

channel expansion 118

China 183, 190–1

Christianliving.com 185

click-and-mortar strategy 168

co-opetition 63, 104, 120

COBOL 96, 100

Coca-Cola 171–2

Cold War 30

collaboration 44, 91, 93, 104–5, 124, 135, 139–42, 199

communication 44

community of practice 90, 93–5, 115

competitive strategies 121

compressive world geography 120

computer automated software engineering see CASE

Computer Sciences Corporation 74, 120

Computerworld 10

Connectix 43

consumer technologies see technology categories, consumer technologies

cooperative ethics 84

core systems 10, 12, 51

cosmocrats 85

CRM 148, 164

Crusades 30, 73, 174

CSC Index 123

cultural adaptation of technology 24

cultural issues 135, 140, 154, 182–7

customer behaviour 164

customer experience 156–64

immersion 157, 160–4

interactivity 157–9

intimacy 157, 159–60

customer relationship management see CRM

customer retention 160

customer satisfaction 12

customer segmentation 37

customer services 14, 119, 147

customized solution sets 159

cyber crimes 117, 171–2

cyberbehaviour 148

cybershopping 159




Thinking Beyond Technology. Creating New Value in Business
Thinking Beyond Technology: Creating New Value in Business
ISBN: 1403902550
EAN: 2147483647
Year: 2002
Pages: 77

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