Cargill 21
CarMax 156
CASE 100, 108
CD-ROM 47
Celemi's Tango Program 84
censorship 182–7
channel expansion 118
China 183, 190–1
Christianliving.com 185
click-and-mortar strategy 168
co-opetition 63, 104, 120
COBOL 96, 100
Coca-Cola 171–2
Cold War 30
collaboration 44, 91, 93, 104–5, 124, 135, 139–42, 199
communication 44
community of practice 90, 93–5, 115
competitive strategies 121
compressive world geography 120
computer automated software engineering see CASE
Computer Sciences Corporation 74, 120
Computerworld 10
Connectix 43
consumer technologies see technology categories, consumer technologies
cooperative ethics 84
core systems 10, 12, 51
cosmocrats 85
CRM 148, 164
Crusades 30, 73, 174
CSC Index 123
cultural adaptation of technology 24
cultural issues 135, 140, 154, 182–7
customer behaviour 164
customer experience 156–64
immersion 157, 160–4
interactivity 157–9
intimacy 157, 159–60
customer relationship management see CRM
customer retention 160
customer satisfaction 12
customer segmentation 37
customer services 14, 119, 147
customized solution sets 159
cyber crimes 117, 171–2
cyberbehaviour 148
cybershopping 159