language:
communication uses of, 166;
energy created by, 171;
future-oriented, 170;
past-oriented, 170
leaders:
accountability of, 180;
actions of, 51;
behaviors of, 18-19, 219;
case study of, 57, 112-114;
challenges for, 186;
decision making by, 187;
in Dual Age of Information and Connections, 186;
environment created by, 49, 135;
expectations of, 186;
historical examples of, 134-135;
inspiring of vision by, 53-54;
loyalty promoted by, 116-117;
mistrust of, 149, 212;
motivation of action by, 54-55;
organization culture affected by, 14-17, 49, 203-204;
Partnering Attributes of. See Partnering Attributes;
partnering organi-zation role of, 32-33;
results achieved by, 55-56;
trust building and, 149
leadership:
conflict resolution responsibilities of, 198;
effective, 213;
employees and, 185;
focused. See focused leadership;
foundation of, 52;
managing a business vs., 45-50;
past orientation and, 173;
relationship skills for, 45
leading by example:
description of, 18-19;
in partnering organization, 31-33
linear/sequential mind-set, 161
loyalty:
actions for promoting, 120, 122-123;
behaviors associated with, 120;
benefits of, 120;
building of, 118-119, 120, 122-123, 131, 216;
case study of, 119-120, 121-122;
growth of, 115-116;
leader's role in promoting, 115-116;
tools and training for maintaining, 117-119;
trust and, 122