Exercise 8 ( Chapter 14 )

Exercise 8 (Chapter 14)

Q1:

Indicate for each of the following whether it pertains more to internal quality or external quality:

• Number of defects in the code

• Number of overtime hours spent

• Customer satisfaction

• Development team morale

• System reliability

• Code readability

A1:

Item	Type
Number of defects in the code	Internal
Number of overtime hours spent	Internal
Customer satisfaction	External
Development team morale	Internal
System reliability	External
Code readability	Internal