I would like to acknowledge the following people:

  • My familyDanny, Justine, and Taylorfor giving me the time and space I needed to write this book, for walking the dogs, doing homework without being asked, cleaning around the house, and for putting up with me while I was writing.

  • Christine Herfurth, for teaching me how to read and write. And for being a great mom.

  • To Bert Smith, the technical editor, and Margo Catts, the copy editor, for endlessly reviewing the technical aspects of this book and keeping me honest.

  • The folks at Microsoft, for providing me with some expert advice and some truly cool tips and tricks.

  • And most of all to Kim Lindros, for tirelessly managing this book from start to finish, for answering my emails at all hours of day or night, and for always being cheerful in her communications.

Melissa Craft

I would like to thank all the staff at iLearning and in particular Kim Lindros for making this project possible. My sincere thanks goes out to Bert Smith for his helpful technical suggestions, as well as Steve Rowe, development editor, and Margo Catts, copy editor, for their improvements to the manuscript.

Don Poulton

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As an executive editor for Que Publishing, I welcome your comments. You can email or write me directly to let me know what you did or didn't like about this bookas well as what we can do to make our books better.

Please note that I cannot help you with technical problems related to the topic of this book. We do have a User Services group, however, where I will forward specific technical questions related to the book.

When you write, please be sure to include this book's title and author as well as your name, email address, and phone number. I will carefully review your comments and share them with the author and editors who worked on the book.



Jeff Riley
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MCSA/MCSE Windows XP Professional Exam Prep (Exam 70-270) is designed for network administrators, network engineers, and consultants who are pursuing the Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MCSE) certifications for Windows XP Professional. This book covers the "Installing, Configuring, and Administering Microsoft Windows XP Professional" exam (70-270), a core exam for the MCSA and MCSE certifications. The exam is designed to measure your skill and ability to implement, administer, and troubleshoot computers running Windows XP Professional. Microsoft not only tests you on your knowledge of the desktop operating system, but it has purposefully developed questions on the exam to force you to problem-solve in the same way that you would when presented with a real-life error. Passing this exam demonstrates your competency in administration.

This book covers all the objectives that Microsoft has established for exam 70-270. It doesn't offer end-to-end coverage of the Windows XP operating system; rather, it helps you develop the specific core competencies that you need to master as a network administrator. Also, this book has been updated to include coverage of the SP2 release. In the book, you will see special SP2 icons by the new SP2 material the 70-270 exam covers. You should be able to pass the exam by learning the material in this book, without taking a class.