Table of Contents
	About Face 2.0—The Essentials of Interaction Design
	Foreword
	Introduction to the Second Edition
	Section One - Know Thy User—Part I: Bridging the Gap
	Chapter 1	-	Goal-Directed Design
	Chapter 2	-	Implementation Models and Mental Models
	Chapter 3	-	Beginners, Experts, and Intermediates
	Chapter 4	-	Understanding Users—Qualitative Research
	Chapter 5	-	Modeling Users—Personas and Goals
	Chapter 6	-	Scenarios—Translating Goals into Design
	Chapter 7	-	Synthesizing Good Design—Principles and Patterns
	Section Two - Designing Behavior and Form—Part II: Achieving Goals and Removing Barriers
	Chapter 8	-	Software Posture
	Chapter 9	-	Orchestration and Flow
	Chapter 10	-	Eliminating Excise
	Chapter 11	-	Navigation and Inflection
	Chapter 12	-	Understanding Undo
	Chapter 13	-	Rethinking Files and Save
	Part III - Providing Power and Pleasure
	Chapter 14	-	Making Software Considerate
	Chapter 15	-	Making Software Smart
	Chapter 16	-	Improving Data Retrieval
	Chapter 17	-	Improving Data Entry
	Chapter 18	-	Designing for Different Needs
	Part IV - Applying Visual Design Principles
	Chapter 19	-	Designing Look and Feel
	Chapter 20	-	Metaphors, Idioms, and Affordances
	Section Three - Interaction Details—Part V: Mice and Manipulation
	Chapter 21	-	Direct Manipulation and Pointing Devices
	Chapter 22	-	Selection
	Chapter 23	-	Drag and Drop
	Chapter 24	-	Manipulating Controls, Objects, and Connections
	Part VI - Controls and Their Behavior
	Chapter 25	-	Window Behaviors
	Chapter 26	-	Using Controls
	Chapter 27	-	Menus—The Pedagogic Vector
	Chapter 28	-	Using Menus
	Chapter 29	-	Using Toolbars and ToolTips
	Chapter 30	-	Using Dialogs
	Chapter 31	-	Dialog Etiquette
	Chapter 32	-	Creating Better Controls
	Part VII - Communicating with Users
	Chapter 33	-	Eliminating Errors
	Chapter 34	-	Notifying and Confirming
	Chapter 35	-	Other Communication with Users
	Chapter 36	-	The Installation Process
	Part VIII - Designing Beyond the Desktop
	Chapter 37	-	Designing for the Web
	Chapter 38	-	Designing for Embedded Systems
	Afterword	-	Dealing with the Inmates
	Appendix A	-	Axioms
	Appendix B	-	Design Tips
	Appendix C	-	Bibliography
	Index
	List of Figures

First published seven years ago-just before the World Wide Web exploded into dominance in the software world- About Face rapidly became a bestseller. While the ideas and principles in the original book remain as relevant as ever, the examples in About Face 2.0 are updated to reflect the evolution of the Web.

Interaction Design professionals are constantly seeking to ensure that software and software-enabled products are developed with the end- user 's goals in mind, that is, to make them more powerful and enjoyable for people who use them. About Face 2.0 ensures that these objectives are met with the utmost ease and efficiency.

About the Authors

Alan Cooper (Palo Alto, CA) has spent a decade making high-tech products easier to use and less expensive to build-a practice known as "Interaction Design." Cooper is now the leader in this growing field. Mr. Cooper is also the author of two bestselling books that are widely considered indispensable texts . About Face: The Essentials of User Interface Design , introduced the first comprehensive set of practical design principles. The Inmates Are Running the Asylum explains how talented people and companies continually create aggravating high-tech products that fail to meet customer expectations.

Robert Reimann has spent the past 15 years pushing the boundaries of digital products as a designer, writer, lecturer, and consultant. He has led dozens of interaction design projects in domains including e-commerce, portals, desktop productivity, authoring environments, medical and scientific instrumentation, wireless, and handheld devices for startups and Fortune 500 clients alike. Joining Cooper in 1996, Reimann led the development and refinement of many goal-directed design methods described in About Face 2.0 . He has lectured on these methods at major universities and to international industry audiences. He is a member of the advisory board of the UC Berkeley Institute of Design.

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Cooper A., Reimann R.

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