Index_C

C

CA (certificate authority)

SSL certificate, generating, 214, 287

calendar utility, 76

developing intranet containing, 76

card-sorting, navigation using, 120

advantages, 121

increased user involvement, creating, 121

centralized authoring, 175

CMS choosing, 175

CFO (Chief Financial Officer)

making numerical assumptions, ROI, 27

chat rooms, 185,189

advantages/disadvantages, hosting intranet, 189

impermanent, 189

security & privacy, 189

time zone differences, 189

setting up, 201

CMS (Content Management System), 163

already using, 171

log files, analysing user patterns from, 172

reviewing periodically, 172

basic/sophisticated, developing intranet, 73

developing CMS, 98

definition, 163

content, defining, 163

handheld devices, designing for, 301

interface consistency, usability maintaining, 131

intranet needs, fulfilling, 173

authoring contributions, simple, 174

centralized/decentralized authoring, choosing, 175

EAI, 176

flexible authoring tools, offering, 174

intranet size/structure, supporting, 173

search & indexing facilities, extensive, 174

single sign-on available, security issues, 175

workflow, implementing, 177

reasons for using, 164

adding content to intranet, 164

consistent style, preserving, 166

cost reduction & productivity increase, 168

handmade intranets' inefficiencies, correcting, 165

incorrect/private data presence, preventing, 167

organizing information, 164

rapid data increase, accommodating, 167

remote offline access, 292

resources, 177

same for intranet & web site, using, 172

selecting, 168

aligning with company framework, 173

browser compatibility, ensuring, 173

content formats & hardware used, considering, 170

custom-built package from scratch, 169

deployment time/date, considering, 171

hardware running system, considering, 171

maintaining system & training users, 170

off-the-shelf commercial packages, 170

open source package, e.g. PostNuke, 169

requirements, setting first, 169

silos, indexing, 124

comments, adding to page

contacting page owners, 156

contribution from authors, facilitating, 142

common forms, 47

communication technologies, 184

chat rooms, 185, 189

FAQ lists, 186

forums & discussion groups, 184, 186

mailing lists, 185

Webcasts, conferencing & IM, 186, 190

wiki, 185

communications platform, intranet as, 183

communication technologies used, 184

controlling info, 198

information-related concerns, forums, 190

Compact Framework .NET Extension, Microsoft

handheld devices using, 303

comprehensive content

marketing intranet, 239

conferencing, web, 186

consistent style, maintaining, 141,148

CMS, using, 167

contact lists, 13, 47

contact management utility, 75

intranet development containing, 75

contacting page owners, 156

author & owner NOT always identical, 157

expert locators & skills databases as alternatives, 159

FAQ page, owner establishing, 158

'ghost town' intranet, avoiding, 156

owners agreeing to, reasons for, 157

readers discouraged to, reasons for, 157

local knowledge preferred, 157

NOT knowing what they need to know, 158

NOT wanting to waste owner's time, 158

ways of, 156

comments, adding to page, 156

IM system, page tied into, 157

mailto link, using, 156

phoning author, 157

content

controlling, see controlling content.

delivering, see developing intranet.

intranet & Internet, comparing, 9

retrieving, heuristic evaluation, 111

separating from presentation & functionality, 65, 96

content, choosing, 46

approval time, considering, 48

basic, 46

component priority, determining, 48

contact lists & common forms, 47

department-specific, 47

employee submissions, considering, 48

interactive, 46

contracted professionals

hiring, human resources, 80

Contribute, Macromedia

microsite bloated code, reducing, 64

contributions from authors, facilitating/encouraging, see author contributions.

controlling content, 139, 198

central control, advantages, 141

accuracy, consistency & focus, 141

decentralizing new intranet, 141

professional writer, using, 141

consistent style, maintaining, 148

decentralized control, advantages, 148

'ghost town' intranet, 152

heavy/loose levels of, 198

rules of posting describing, 198

ideal intranet, 139

'junk drawer' intranet, 147

problems accepting, 199

responsibility for, comparing IT/management/marketing/expert control, 199

'static' intranet, 140

cookies

session variables, tracking, 220

CoP (communities of practice), 155

connecting via microsites, maintaining intranet, 155

benefits, small intranets, 155

private team-only access areas, advantages, 155

resources, 155

Cost Benefit Approach, ROI, 23

REJ (Rapid Economic Justification), 24

costs, ROI calculating, 28

central staff, 28

CMS use reducing, 168

content/service production & maintenance, 28

estimating costs, 22

guidelines, 22

infrastructure, 28

other items, 29

users' wasted time, 29

CPU (Central Processing Unit), 38

CRM (Customer Relations Management)

as killer app example, 51

CSS (Cascading Style Sheets)

box model, 66

developing intranet using, 96

handheld devices using, 303

microsite bloated code, reducing, 64

single browser, designing for, 67

IE5 compatibility problems, 68

customization, 220