Ability to Perform

GP 2.2 Plan the Process

Establish and maintain the plan for performing the causal analysis and resolution process.

Elaboration

This plan for performing the causal analysis and resolution process may be included in (or referenced by) the project plan, which is described in the Project Planning process area. This plan differs from the action proposals and associated action items described in several specific practices in this process area. The plan called for in this generic practice would address the project's overall causal analysis and resolution process (perhaps tailored from a standard process maintained by the organization). In contrast, the process action proposals and associated action items address the activities needed to remove a specific root cause under study.

GP 2.3 Provide Resources

Provide adequate resources for performing the causal analysis and resolution process, developing the work products, and providing the services of the process.

Elaboration

Examples of resources provided include the following tools:

  • Database systems

  • Process modeling tools

  • Statistical analysis packages

  • Tools, methods, and analysis techniques (e.g., Ishakawa or fishbone diagram, Pareto analysis, histograms, process capability studies, control charts)

GP 2.4 Assign Responsibility

Assign responsibility and authority for performing the process, developing the work products, and providing the services of the causal analysis and resolution process.

GP 2.5 Train People

Train the people performing or supporting the causal analysis and resolution process as needed.

Elaboration

Examples of training topics include the following:

  • Quality management methods (e.g., root cause analysis)



CMMI (c) Guidelines for Process Integration and Product Improvement
CMMI (c) Guidelines for Process Integration and Product Improvement
ISBN: N/A
EAN: N/A
Year: 2006
Pages: 378

flylib.com © 2008-2017.
If you may any questions please contact us: flylib@qtcs.net