Index_M

M

maintaining momentum (phase 5), 124128

maladaptive behavior, 201202

management skills, 3132

manifest conflict, 20

Mars, Inc., 3738

Masterfoods USA, 66

mediation, online, 193

Members of the Loyal Opposition, 134, 135

mentors, team, 125126

message(s)

content vs. emotional elements of, 144145

moving the message, 123124

Michaels, Paul, 3738

on conflict management, 218220

and conflict resolution, 4546

on critical mass, 125

on feedback, 225228

on turf battles , 38

middle managers, skills required for, 31, 32

Middle-of-the-Roaders, 134, 135

Mill, John Stuart, 4748

mirroring, 149

mission, team, 7881

momentum, maintaining, 124128

Morris, Michael, 190

Motorola, 88, 210, 220

Motorola U.S., 217

moving the message (phase 4), 123124

mutual expectations, strategic conflict in, 5256