1. Alex Salkever, "E-Mail: Killer Appor Just a Killer?" Business Week online, March 1, 2002.
2. Candy Schulman, "E-Mail: The Future of the Family Feud?" Newsweek , December 18, 2000, p. 14.
3. Gerald Goldhaber, "E-Mail: Tool or Torment?" Communication World , vol. 18., no. 5, August 1, 2001, p. 25.
4. Gerald Goldhaber, "E-Mail: Tool or Torment?" Communication World , vol. 18., no. 5, August 1, 2001, p. 25.
5. Salkever, op. cit.
6. Michael Eisner, "E-Communication," Executive Excellence , vol. 17, no. 11, November 2000, p. 6.
7. Goldhaber, op cit.
8. Eisner, op cit.
9. Goldhaber, op cit.
10. Goldhaber, op cit., p. 28.
11. "Negotiating by E-Mail," The Economist , April 8, 2000, p. 63.
12. Brenda Palk Sunoo, "Hot Disputes Cool Down in Mediation," Workforce , vol. 80, no. 1, January 2001, p. 49.