References

Allen, P. (2001). Migration to 3G looks shaky . Retrieved September 18, 2001 from: www.computing.co.uk

Balasubramanian, S, Peterson R. A., & Jarvenpaa S. L. (2002). Exploring the implications of m-commerce for markets and marketing. Journal of the Academy of Marketing Science , 30 (4), 348-361.

Barnes, S. J., & Corbitt, B. (2003). Mobile banking: Concept and potential. International Journal of Mobile Communications , 1 (3), 273-288.

Barnet, N., Hodges S., &Wiltshire, M.J. (2000). M-commerce: An operator's manual. McKinsley Quarterly, 3 , 162-174.

Bitner, M. J. (1995). Relationship marketing: It's all about promises. Journal of the Academy of Marketing Science, 23 (4), 246-251.

Bitner, M. J. (2001). Self-service technologies: What do customers expect? Marketing Management , 10 (1), 10-11.

Boston, W. (2003, October 13). Is 4G the future? Time (European ed.), 56-59.

Brady, M. K, & Cronin, J.J., Jr. (2001). Some new thoughts on conceptualizing perceived service quality: A hierarchical approach, Journal of Marketing , 65 (3), 34-49.

Chen, C. Y. (2004). Wi-Fi where you want it. The sky's no longer the limit for accessing the net. Fortune (Europe ed.), 3 , 37.

Clifford, M. L., Reinhardt, A., & Capell, A. (2003, September 23). 3G teething problems. Business Week , 34-35.

Cowles, D. L., Kiecker P., & Little, M. W. (2002). Using key informant insights as a foundation for e- retailing theory development. Journal of Business Research, 55 (8), 629-636.

Crockett, R. O., & Reinhardt, A. (2003, December 22). America zooms in on camera phones. Suddenly the market is hot - and Asian companies are grabbing it first. Business Week , 30-31.

Cross, M. (2001, February 20). Telecoms industry is seeking ways to safeguard mobile commerce. The Wall Street Journal Europe , 30.

Curtis, J. (2000, December 7). Why ˜wapathy' is on the wane, Marketing .

Darling, A. (2001). Waiting for the m-commerce explosion, Telecommunications , 35 (2), 34-38

DoCoMo: Japan's Wireless Pioneer (2004). Special Advertising Section. Fortune (Eu- rope ed.), 3 , 20-21 (S1-S2).

Edgar, C. (2001). WAP hits rock bottombut still goes to meetings, Business Communications Review , 31 (8).

Edvards, C. (2003, November 3). Palm reaches out for a hand. Business Week , 69-70.

Edvards, C. (2004, March 8). What is CEO Craig Barret up to? Hint: It's about much more than computers. Business Week (International edition), 42-50.

Ericsson Radio Systems AB. (2001). The evolution of the mobile Internet and the role of IP. Retrieved on September 18, 2001 from: http://www.ericsson.com/products/white_papers.shtml

Eriksson, P., Hyv nen, K. Raijas, A., & Tinnil (2001). Mobiilipalvelun k ytt 2001 - asiantuntijoille ty t ja miehille leikki ? (Use of mobile services 2001), Ty selosteita ja esitelmi , 63, Kuluttajakeskus (Center for Consumer Affairs), Helsinki.

Faiola, A. (2004, February 20). Future Calls via Cellphone. Wall Street Journal Europe , Networking, A5.

Gair, C. (2001). The next big thing ? Black Enterprise , 31 (10), 62-63.

Gerwig, K. (2001). No Buy-In For M-Commerce. tele.com , 6 (13), 22-23.

Gillick, K., & Vanderhoof, R. (2000). Marketplace enablers and inhibitors , Smartcard Forum. Retrieved April 26, 2002 from: http://www.itpapers.com/cgi/SubcatIT.pl? scid=32

Giussani, B. (2003, April 14). Dial 'P' for Porn. Will mobile-phone pornography be the wireless industry's dirty little secret? Tim e (European ed.), 64.

Global Mobile Suppliers Association. (2001). Special focus: Usability review of mobile portals. UK: Sawbridgeworth.

Golden, P. (2001, February 20). Bluetooth promises a cable-free future. The Wall Street Journal Europe , 32.

Gr nroos, C. (2000). Service management and marketing: A customer relationship management approach . New York: John Wiley & Sons.

Gummerus, J., Liljander, V., Pura, M., & van Riel, A. (2004). Customer loyalty to content based Web sites. The case of an online health care site. Journal of Services Marketing, 18 (3), 175-186.

Halper, M. (2003, October 27). Microsoft goes mobile. Time (International ed.), 42-43.

Halper, M. (2004, February 14). Back from the dead. Time (International ed.), 44-46.

Hamilo, M. (2003). Langaton netti tuli jo - ennen umtsia (The wireless net is here already - before umts), Helsingin Sanomat 14.6.2003, C16 Tiede (Science).

Heinonen, K. (2004). Reconceptualizing customer perceived value - The value of time and place. Managing Service Quality , 14 (2/3), 205-215.

Herman, J. (2000). The coming revolution in m-commerce, Business Communications Review , 30 (10), 24-28.

Holbrook, M. B., & Hirschman, E. C. (1982, September). The experiential aspects of consumption: Consumer fantasies, feelings and fun. Journal of Consumer Re- search, 9 , 132-140.

Huhtanen, J. (2004, February). Helsingiss p see langattomasti internetiin jo 50 paikassa (In Helsinki you can access the Internet wirelessly in 50 places). Helsingin Sanomat , 26, C2.

Jones, H. (2001, September 23). New technologies invigorate the world of Wap. The Wall Street Journal Europe , 35.

Junkkari, M. (2003). Amerikkalaiset suhtautuvat ep luuloisesti tekstiviesteihin (Americans are wary of SMS), Helsingin Sanomat , 10.3.2003, C6 (Talous).

Kallevilayil, S. (2001). Owning the wireless customer experience. Retrieved April 26, 2002 from: http://searchebusiness.techtarget.com/whitepapersByCategory

Karvinen, J. (2001, August-September). Mobile phones move half a generation toward 3G. Bluewings , 40-44.

Kaynama, S. A., & Black, C. I. (2000). A proposal to assess the service quality of online travel agencies. Journal of Professional Services Marketin g , 21 (1), 63-68.

Khalifa, M., & Liu, V. (2002). Satisfaction with Internet based services: The role of expectations and desires. International Journal of Electronic Commerce, 7 (2), 31- 49.

Krishnamurthy, S. (2002). E-commerce management: Text and cases . Cincinnati, OH: Southwestern College Publishing.

Lemon, K. N., Newell, F.B., & Lemon, L. J. (2002). The wireless rules for e-service . Critical issues for managers and researchers. In R. T. Rust & P. K. Kannan (Eds.), e-service. New directions in theory and practice , London: M.E. Sharpe, (pp. 200-232).

Liljander, V. (1995). Comparison standards in perceived service quality. Publications of the Swedish School of Economics and Business Administration, No 63, Helsinki, Finland

Lovejoy, B. (2003, October 17). 3G and Wi-Fi. Friend or foe? ITU Telecom World 03 - Opinion , 41. International Telecommunication Union (ITU), Geneva, Switzerland.

Marski, J. (2001). 3G in Finland - The attitudes of the Finnish consumers towards the features of the new mobile phones. Unpublished manuscript, Suomen Trenditieto Oy, Market and Media Research, Finland.

Mathwick, C., Malhotra, N., & Rigdon, E (2001). Experiential value: Conceptualization, measurement and application in the catalog and Internet shopping environment. Journal of Retailing , 77 (1), 39-56.

Meuter, M. L., Ostrom, A. L., Roundtree, R. I., & Bitner, M. J. (2000, July). Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters. Journal of Marketing, 64 , 50-64.

Miller, K. L. (2003, August 4). The Wi-Fi bubble. Newsweek , 34-35.

Ministry of Traffic and Communication. (2003). Ensimm isen aallon harjalla. Tekstiviesti, WAP-, ja MMS-palveluiden markkinat 2000-2004. (At the top of the first wave. The market of text messaging, WAP and MMS services 2000-2004. A two page summary in English is provide in the report), Liikenne- ja viestint ministeri n julkaisuja, 19, 2003.

Mobile Lifestreams. (2001). Yes 2 GPRS - White Paper , Mobile Life Streams Ltd, Berkshire, UK. Retrieved on October 10, 2001 from http://www.mobilewhitepapers.com

Mobilocity, Inc. (2000). Seizing the m-commerce opportunity - Strategies for success on the mobile Internet. Retrieved on April 22, 2002 from: www.mobilocity.com/ci/pr_061400.php

Nokia. (2001). Make money with 3G services - White Paper, Helsinki, Finland. Retrieved on September 18, 2001 from: http://www.3gnewsroom.com/html/whitepapers/index.shtml

Nortel Networks. (2001). Benefits of quality of service (QoS) in 3G wireless Internet. Retrieved on September 20, 2001 from: http://www.3gnewsroom.com/html/whitepapers/index.shtml

Ojasalo, J. (2001). Managing customer expectations in professional services. Managing Service Quality , 11 (3), 200-212.

Pietil inen, T. (2001). Internet kutistettiin k nnykk n (the Internet was squeezed into mobile phones), Helsingin Sanomat 7.10.2001, E1 (Talous ja Ty ).

Pura, M., Viitanen, J., & Liljander, V. (2003). Customer perceived value in mobile service usage. Proceedings of EMAC (European Marketing Academy Conference) , Glasgow, Scotland, 14-17 May.

Raeste, J.-P. (2004). Radiolinja, Nordea ja Sampo lanseerasivat mobiilik teisen (A Finnish teleoperator and two banks launched mobile cash). Helsingin Sanomat , Talous, March 2, B5.

Reibstein, D. (2002). What attracts customers to online stores, and what keeps them coming back? Journal of the Academy of Marketing Science, 30 (4), 465-473.

Reinhardt, A. (2003, October 20). The wireless challenge. Can big phone companies prevail in a brave new world of mobile and the Internet? Business Week , European edition, Special Report, 46-56.

Reinhardt, A. (2004, February 2). The next wide- open wireless frontier. In sub-Saharan Africa, companies big and small are rushing to sign up clients . Business Week , 19.

Reinhardt, A., & Kunii, I. M. (2003, July 28). Europe is going mad for I-Mode. Business Week (European ed.), 21-22.

Repo, P., Hyv nen, K., Panzar, M., & Timonen, P. (2004). Users inventing ways to enjoy new mobile services - The case of wathing mobile videos . Proceedings of the 37th Hawaii International Conference on Systems Sciences , Hawaii, USA, 5-8.1.

Riel, A. C. R. van, Liljander, V., Lemmink, J., & Streukens, S. (2004). Boost customer loyalty with online support. The case of mobile telecomms providers. International Journal of Internet Marketing and Advertising , 1(1), 4-23.

Riel, A. C. R. van, Liljander, V., & Jurri «ns, P. (2001). Exploring consumer evaluations of e-services: A portal site. International Journal of Service Industry Management , 12 (4), 359-377.

Rothman, W. (2004, March 15). Tech watch. Sky-high Wi-Fi. Time (International edition), 66.

Sandlin, J. (2001, February 20). Operators and banks are competing to cash in on m- commerce. The Wall Street Journal Europe , 30.

Schultz, B. (2001). The m-commerce fallacy. Network World , 8 (9), 77-82.

Schwartz, N. (2001). Hot and cold m-commerce opportunities, Wireless Review , 18 (6), 32-37.

724 Solutions, Inc. (2002). Commerce goes mobile: A device provider's guide to navigating opportunity, hype and reality. Retrieved April 4, 2002 from: http://whitepapers. telecomplanet.com/data/rlist?t=sys_10_26_2_14

Srinivasan, S.S., Anderson, R.E., & Ponnavolu, K. (2002). Customer loyalty in e- commerce: An exploration of its antecedents and consequences. Journal of Retailing, 78 (1), 41-51.

Teerikorpi, E. (2001). How secure is the wireless Internet? Telecommunications , 35 (5), 46-50.

The Economist. (2001). The Internet untethered. In E-trends. Making sense of electronic communications revolution . London: Profile Books, 263-267.

Toriyama, K., & Domae, M. (2003). Fourth generation mobile communication systems. In ITU Telecom World , Dampa Publications, Tokyo, Japan, 20-35.

UMTS Forum. (2000). Shaping the Mobile Multimedia Future - An Extended Vision from The UMTS Forum. Retrieved October 13, 2001 from: http://www.umts-forum.org

UMTS Forum. (2001). The UMTS third generation market - Phase II: Structuring the service revenue opportunities. Retrieved October 13, 2001 from: http://www.umtsforum.org

Waerden, G. (2001). Problems Galore For 3G . Retrieved September 20, 2001 from: www.zednet.com

Wildstrom, S.H. (2003a, June 16). Wi-Fi handhelds? Not for the footloose. Business Week , 10.

Wildstrom, S.H. (2003b, September 29). This smart phone is actually easy to use. Business Week , 15.

Wildstrom, S.H. (2003c, November 10). Handhelds that you'll always want to hold. Business Week , 76-77.

Wildstrom, S.H. (2004, January 12). A smart watch with some lessons to learn. The new PDA's may have a camera, GPS, Web browser, full keyboard, and more. Business Week , 10.

Wolfinbarger, M., & Gilly M. (2003). eTailQ: dimensionalizing, measuring and predicting etail quality. Journal of Retailing , 79 (3), 183-198.

Yang, C. (2003, December 15). Beyond Wi-Fi: A new wireless age. Three technologies will boos the capacity of our airwaves - and innovation, too. Business Week , 56-58.

Yang, Z., Peterson, R. T., & Cai, S. (2003). Service quality dimensions of Internet retailing: an exploratory analysis. Journal of Services Marketing , 17 (7), 685-698.

Yoon, S-K (2001). The making of a marketing myth, Far Eastern Review , 163 (48), 38-48.

Zeithaml, V., Berry, L., & Parasuraman, A. (1993). The nature and determinants of customer expectations of service. Journal of the Academy of Marketing Science, 21 (1), 1-12.

Zeithaml, V., Parasuraman, A., & Malhotra, A. (2000). A conceptual framework for understanding e-service quality: Implications for future research and managerial practice. Marketing Science Institute, Working Papers No. 00-115.