Summary

Metrics management techniques will provide a process for the ISSO to support InfoSec- and CIAPP-related decisions. The ISSO should understand the following points:

• Metrics management is an excellent method to track InfoSec functions related to LOE, costs, use of resources, etc.

• The information can be analyzed, and results of the analyses can be used to:

  • Identify areas where efficiency improvements are necessary;

  • Determine effectiveness of InfoSec functional goals;

  • Provide input for performance reviews of the InfoSec staff (a more objective approach than subjective performance reviews of today's ISSOs); as well as

  • Indicate where InfoSec service and support to IWC requires improvement, meets its goals, etc.