BIOGRAPHICAL SKETCHES

Paul H.J. Hendriks (PhD in the social sciences, 1986, University of Nijmegen, The Netherlands) is an associate professor of Knowledge and Information in Organizations. He has worked at the Free University of Amsterdam and the University of Nijmegen where he is currently a member of the Nijmegen School of Management. His current research interests include the role of motivation in knowledge work and organizational structures for knowledge work. He has published several books on research methodology, Geographical Information Systems and computers. He has also been published in several academic journals, including the International Journal of Geographical Information Science, Information and Management, Knowledge-Based Systems, Decision Support Systems, Expert Systems With Applications, Geographical and Environmental Modelling and Knowledge and Process Management.

Wendy H. Jacobs has studied Business Administration at the University of Nijmegen, The Netherlands where she was granted with a master's certificate in 2000. She did her final project at the consumer and marketing intelligence department of the multinational electronics firm that was staged in the article. Her final thesis addresses the connections between groupware and business intelligence. Currently she works at PricewaterhouseCoopers where she joined the Global Incentives Services department. She gives advice to companies and non-profit organizations that want to apply for the incentive programs of The Netherlands and the European Union. She also writes progress reports to inform the Dutch government and the European Commission about their subsidy projects.