ENDNOTES

1. In order to maintain confidentiality, the name of the companies described in this case, as well as their geographical location and the names of the participants have been disguised.

2. For a more detailed financial description of the firm, see Appendix 1.

3. This remark is very similar to the title of a paper written by, Markus and Keil (1994): "If We Build It, They Will come: Designing Information Systems That People Want to Use" which addresses key issues in IS development and system use.

4. As the project took form, this committee was later transformed into a more formal Steering Committee.

5. On this subject, see Ewusi-Mensah (1987) and Barki et al. (2001).

6. The Loan Insurance Manager for Canada joined the project coordination committee in the later stages of the development effort.