Chapter 32: The QUIPUDATA Case--Implementing a Quality Initiative in an IT Organization
|
|
Martin Santana-Ormeño, ESAN Peru Peru Peru Peru
EXECUTIVE SUMMARY
This case study shows the way in which a subsidiary company of one of the largest corporations in Peru, Backus Corporation, charged with assisting in the use of information and telecommunications technologies, implemented a quality management model, got the ISO 9001: 2000 certification, and evolved from an information technology support center to a center of benefits. It describes the evolution and development of the quality management model based on indicators used in QUIPUDATA and also describes the steps followed to get a quality certification. Moreover, it details some of the technological developments within the corporation, including the information technology tool that supports the management model and the corporate network.
|
|
EAN: 2147483647
Pages: 367