Index_C

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C

CA.gov. See California state government website

calendar tool

for choosing dates, 157

unique, 154, 155

California Department of Motor Vehicles' (DMV) website

improved list of links, 199

long lists of links from, 196, 197

meaningless "My CA" choice as the default, 162-163

page title not prominent enough, 107, 109

unchanging link colors, 241

California Shakespeare Festival website

outdated information on home page, 32, 33

resetting the ticket-ordering form, 47, 48

California state government Employment Development Department, 125

California state government website, clear and sensible search controls, 165

Calling Site Visitors " User " blooper, 207-209

CalPerfs.Berkeley.edu. See University of California's Cal Performances home page

CalShakes.org. See California Shakespeare Festival website

Camouflaged Text blooper, 255-257

Canadian government website, cryptic site map, 2, 3

Cancer Survivor Network site. See American Cancer Society's Cancer Survivor Network website

capitalization

achieving consistent, 217

inconsistent, 216

case sensitivity of letters , making irrelevant, 128

categories

arbitrary and subjective , 20-21

designing carefully , 24

listing too much or too little, 21, 23

naming consistently for products, 215-216

overlapping, 21, 84, 86

category names , testing on representative users, 28

category pages

not duplicating navigation bar links, 101

summarizing a category's state, 98

centering, rules about, 260

Centering Everything blooper, 257-260

CharityFocus.org

correct usage of a checkbox, 148

one radiobutton, 146, 147

receiving donations through a clearinghouse, 106, 107

CheapTickets.com, travel-time menus from, 64, 65

checkboxes, 135

compared to radiobuttons , 146

expressing binary choice as, 135

misusing as radiobuttons, 147

misusing radiobuttons as, 146, 147

rules for using, 148

using for one optional choice, 148

Checkboxes or Radiobuttons blooper, 146-149

checklist of bloopers, 302

Chicago Manual of Style , 217

ChicagoFed.org. See Federal Reserve Bank of Chicago website

"choose by price" at the American Airlines website, 69-70

"choose by schedule" at the American Airlines website, 69-70

CIO-dpi.gc.ca. See Canadian government website

Circle Game: Active Link To Here blooper, 112-116

Citibank's CitibusinessOnline.com website, mysterious Delete button, 154, 155

Citibank's online personal banking service

poor support for tasks , 73-76, 77

unobtrusive error messages, 260, 261

clarity as a goal, 199

classification schemes for websites , 19-24

"Click Here ": Burying Links in Text blooper, 236-240

Click Target Smaller than It Seems blooper, 230-234

closest locations, supplying alphabetical matches for, 70-71

Clueless Back-end blooper, 68-72

CL.UH.edu. See University of Houston's Clear Lake campus website

CNN.com, competing search controls, 167

College Reading & Learning Association website, " please click on this link ". 236

color

as a navigation aid, 266

not relying solely on, 267

in Web content, 267

color blindness, 265

Color Differences too Subtle blooper, 265-268

color displays, variations between, 265

color patches, smaller harder to distinguish, 266

color saturation, focusing attention on buttons , 269-270

color scheme, preserving over usability, 241

Comdex computer conference website

misleading 3D graphics, 228-229

tiny fonts in links, 248-249

commands, geeky , 202-204

common formats, accepting, 127

companies, identifying what they do, 14

competing navigation schemes

with duplication, 89-90

without duplication, 90-91

competitive analysis of other websites, 24

Compulsory Clicking: No Default Text Input Focus blooper, 139-141

computer information systems, overlapping categories, 21

Computer Professionals for Social Responsibility (CPSR) website

competing search functions, 168, 169

unfollowed links, 244

ComputerWorld.com, self-link in the navigation bar, 112

conceptual design, performing before Web page design, 78-79

"conceptual model", designing, 78

confidence

lowered by duplicates, 174

users' lost by missing relevant items, 175

Conflicting Content blooper, 28-32

conflicting information on a website, 28

Confusing Classifications blooper, 19-24

congressional representatives, requiring both a zip code and a state to locate, 52, 55

Connectix.com

false duplicate links, 95

insider jargon, 210-211

poor writing, 219

subtle differences in color between followed and unfollowed links, 266

consistent alignment of form labels, 146

consistent appearance, maintaining for Web pages within a site, 88

Contact Us page, linking to itself at Amazon.com, 114

content

bloopers, 13-42

categories, 24

conveying information in, 267

designing in, 37

extraordinary effort required for variable, 34

focusing searching on specific, 165-166

indexing thoroughly, 178

missing or useless, 35-37

no such thing as permanent, 34

organization of, 19-24

presenting in a single place, 30, 32

primacy of, 13

"single source" approach to description, 30, 32

unfinished , 37, 39-42

Continental Airlines' website

choice of the same airports, 57

response to Ann Arbor as the destination, 68-70

tabs accepting clicks only on labels, 230, 231

travel-time menus from, 66, 67

controls. See also forms; search controls

centering, 259

confusing labeling for, 151

convention for displaying textual links, 222

cookies, 53-54

corporate level, Web team serving at, 87-88

CPSR.org. See Computer Professionals for Social Responsibility (CPSR) website

Crazy Search Behavior blooper, 185-189

"Create a new record" command, for logging new hours, 202-204

credit card numbers , rejecting with spaces, 125

criteria, specifying for a computer search, 188

CRLA.net. See College Reading & Learning Association website

cross-links, between documents, 240

crucial options, omitting, 62

cryptic site map, 2, 3

Current Page Not Indicated blooper, 107-111

current pages

indicating, 110

marking, 107

current tabs

marking, 276

not indicated, 275

cursor, watching the shape of, 225

customers, referring to users as, 208

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