Index_C

C

"captains," 11-12

change: ambassador for, 215-219;
Beckhard's formula for, 218;
connectors for, 220, 222;
context for, 223-224;
energy for, 165;
meetings regarding, 224;
need for, 213;
questions regarding, 276-277;
resistance to, 215-218;
spreading of, 220;
stickiness factor for, 221, 223;
team-based efforts, 224-225;
tipping points for initiating. See tipping points

charter. See team charter

clarifying questions, 185-186

Closing stage of team development: characteristics of, 67, 74-76, 164;
conflict in, 167-168

"coaches," 10-11

coaching: description of, 192;
questions regarding, 275;
of talent, 194-197;
Ten Commandments for, 194

"coat of arms," 69-71

collaborating approach to conflict resolution, 176-178

collective wisdom, 125

communication: description of, 29;
importance of, 102;
in meetings, 119-122;
nonverbal , 109;
questions regarding, 273-274

communication skills: description of, 102-103, 113-114;
feedback, 12-114, 109;
information sharing, 103-105;
listening, 105, 107-111;
self-assessments, 115

competing approach to conflict resolution, 174-175

competition, 160-161

complacency, 216

compromising approach to conflict resolution, 175-176

conflict: advantages of, 159;
assessments of, 171;
awareness of, 171;
causes of, 160-163;
in Closing stage of team development, 167-168;
competition and, 160-161;
definition of, 159-160;
disadvantages of, 159;
energy created by, 165;
in Forming stage of team development, 163;
lack of understanding and, 162;
in leadership team, 266;
in Norming stage of team development, 165-166;
past events and, 162-163;
in Performing stage of team development, 166-167;
personality differences and, 162;
power vacuum caused by, 160;
productivity effects, 159-160;
in Storming stage of team development, 164-165;
strategies for dealing with. See conflict resolution;
summary of, 187-189;
team-based, 71;
tension associated with, 158

conflict resolution: accommodating approach to, 173-174;
arbitrator role in, 180;
avoiding approach to, 173;
behavioral negotiations alternative to, 179-181;
collaborating approach to, 176-178;
competing approach to, 174-175;
compromising approach to, 175-176;
consultant role in, 180;
with difficult people, 179, 182-187;
facilitator role in, 180;
mediator role in, 180;
meeting for, 182-183;
perceptions regarding, 172-173;
questions regarding, 275;
Thomas-Kilmann Conflict Mode Instrument for, 170-178;
trainer role in, 180;
win-win approach to, 176-178

confrontation, 185

connectors, 220, 222

consensus decision making, 136-137, 139-140

conservative vision, 28

constructive feedback, 169-170, 202

consultant role in conflict resolution, 180

cost-effectiveness , 152

credibility: description of, 8-9;
trustworthiness and, 8

critiquing, 113

Csikszentmihalyi, Mihaly , 98