Index

A

abilities , 192

accommodating approach to conflict resolution, 173-174

achieving results, in Leadership Effectiveness Analysis, 29, 31

action: in "4-A Plus 2" problem-solving model, 148-149;
in problem solving, 248-249

after-action review, 75

alternatives: in "4-A Plus 2" problem-solving model, 146-148;
in problem solving, 248

ambassador: for change. See change;
for the organization to the team, 215-219;
for teams , 212-215

appreciation : in "4A Plus 2" problem-solving model, 152-154;
in problem solving, 250

arbitrator role in conflict resolution, 180

area managers, 11, 65

assessment: in "4-A Plus 2" problem-solving model, 149-152;
metrics of, 151-152;
in problem solving, 250. See also self-assessments

attention, 202

attention giving, 108

avoiding approach to conflict resolution, 173

awareness: in "4-A Plus 2" problem-solving model, 144-145;
in problem solving, 248;
raising of, 2-3;
self-assessment of, 2