What Doesn t Work


What Doesn’t Work

  • Setting up a Web site for customer access without talking to your customers first to determine whether they would use it.

  • Setting up such a system without first working out the LTV charts that show what profit you could make from the system. Many, if not most, such systems will not be profitable.

  • Spending too much on a software system without first testing the concepts on a small scale.




The Customer Loyalty Solution. What Works (and What Doesn't in Customer Loyalty Programs)
The Customer Loyalty Solution : What Works (and What Doesnt) in Customer Loyalty Programs
ISBN: 0071363661
EAN: 2147483647
Year: 2002
Pages: 226

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