Exam Prep Questions

     

Question 1	John is the desktop support technician for a small insurance company. A user calls to report that a blank HTML page appears each time he opens Internet Explorer. John verifies that the user can still access Web sites by typing in a URL. What should John do? A. Verify that the correct proxy settings have been configured using the Connections tab of the Internet Options dialog box. B. Verify that the site has been added to the list of Trusted Sites using the Security tab of the Internet Options dialog box. C. Verify that the computer has been assigned an IP address. D. Verify that the default home page is correctly configured using the General tab of the Internet Options dialog box.
A1:	Answer D is correct. Each time Internet Explorer is launched, a home page is displayed. If Internet Explorer is configured to use a blank home page, a blank HTML page is always displayed. This page can be changed using the General tab of the Internet Options dialog box. Answer A is incorrect because other Web pages are accessible from the user's computer. Answer B is incorrect because Trusted Sites are those Internet sites considered safe. Answer C is incorrect because the user can successfully gain access to the Internet, eliminating IP addressing as the problem.
Question 2	Which of the following settings will have the best performance when browsing Web pages you have previously viewed ? A. Every Visit to the Page B. Every Time You Start Internet Explorer C. Automatically D. Never
A2:	Answer C is correct. When you select Automatically, Internet Explorer checks for updates to any Web pages you viewed during a previous session. However, if a Web page's content rarely changes, Internet Explorer checks for updates less frequently. Answers A and B are incorrect because either of these two options would decrease performance. Answer D is incorrect because Internet Explorer would never check for updates to pages you have previously viewed.
Question 3	Your browser is configured with the settings shown below. Which of these statements is correct? A. Internet Explorer will not update previously viewed Web pages. B. Internet Explorer will check for updates to a Web page viewed previously each time it is revisited. C. If a Web page's content rarely changes, Internet Explorer will check for updates less frequently. D. Internet Explorer will check for updates to a Web page viewed in a previous session when it is revisited.
A3:	Answer D is correct. If you select the Every Time You Start Internet Explorer option to check for updates, Internet Explorer checks for updates to a Web page that has been viewed in a previous session. Therefore, answers A, B, and C are incorrect.
Question 4	A ____________ stores a user's personal information or preferences for an Internet site. A. Security zone B. Home page C. Cookie D. Proxy server
A4:	Answer C is correct. A cookie is a small text file that may store information such as your preferences for an Internet site or personal information, such as your email address. Answer A is incorrect because security zones are used to group Web sites for the purpose of applying security settings. Answer B is incorrect because a home page is the Web page displayed each time the Web browser is opened. Answer D is incorrect because a proxy server retrieves Web content on behalf of computers on the private network and blocks unwanted Internet traffic from reaching the intranet.
Question 5	A user reports that he is running out of disk space on his C drive. Internet Explorer is configured with the default settings. You want to free up disk space as well as limit the amount of space that stored Web pages and graphics consume . What should you do? Choose two correct answers. A. Change the location of the Temporary Internet Files folder. B. Change the amount of disk space allocated to the Temporary Internet Files folder. C. Delete all cookies on the computer. D. Clear the contents of the Temporary Internet Files folder.
A5:	Answers B and D are correct. Using the Internet Options dialog box, you can delete the file within the Temporary Internet Files folder. If the user has a limited amount of disk space, you can change the amount of disk space for the Temporary Internet Files folder. Answer A is incorrect because the question does not indicate that the computer is configured with a second drive. Answer C is incorrect because cookies take up a small amount of disk space.
Question 6	A user indicates that the C drive on her computer is almost full after extensive research for her current project. The user's main source of information was the Internet. What are the possible problems? (Choose all that apply.) A. The Temporary Internet Files folder is too large. B. The Temporary Internet Files folder is too small. C. The Temporary Internet Files folder is an appropriate size but located on a small drive. D. The Temporary Internet Files folder needs to be purged.
A6:	Answers A, C, and D are correct. The Temporary Internet Files folder may be too large and therefore filling the C drive. However, if the folder is an appropriate size, it should be moved to a drive that has enough free space to accommodate the temporary Internet files. It is also possible that the temporary files are not required and should be deleted from the system. Answer B is incorrect because the problem is that the C drive has reported that it is reaching its capacity.
Question 7	All client computers on your network access the Internet through a proxy server. Your company hosts a Web server on the private network that all users require access to. You want to improve performance for users when they access any Web pages hosted on the internal Web server. What can you do? A. Increase the amount of disk space for the Temporary Internet Files folder. B. Configure the properties of Internet Explorer on each computer not to use a proxy server. C. Configure Internet Explorer to bypass the proxy server for local addresses. D. Add the company Web site to the list of Trusted Sites.
A7:	Answer C is correct. Performance can be improved by configuring Internet Explorer to bypass the proxy server for local addresses. Because the Web server is on the intranet, the proxy server is not required. Answer A is incorrect because this approach would only increase the amount of information that can be stored in the Temporary Internet Files folder. Answer B is incorrect because this approach would result in client computers having no Internet connectivity. Answer D is incorrect because security zones are used to group Web sites for the purpose of applying security settings.
Question 8	Your company hosts a Web server on the internal network. To which security zone should the site be added? A. Internet B. Local Intranet C. Trusted Sites D. Restricted Sites
A8:	Answer B is correct. The Local Intranet security zone is used to group the sites that exist within your organization's intranet. Therefore, answers A, C, and D are incorrect.
Question 9	A user reports that he had difficulty logging in to his laptop, so he used a local logon. The user now indicates that his default home page is reverting to an unavailable Web page. What is the problem? A. The Web server is down. B. The exchange server is down. C. The user does not have access to network resources. D. The user's home page is not a valid address.
A9:	Answer C is correct. The user indicated that he logged on to the system using a local logon and does not have access to network resources, including the Internet. Answers A and B are incorrect; the user does not have access to these servers because he has logged on to the system locally. Answer D is incorrect because the user does not have access to an Internet connection to test whether the address is valid.
Question 10	A user indicates that she receives error messages indicating Java and ActiveX controls will not load when certain Web sites are loaded. What is the problem? A. The security level is set to medium. B. The privacy level is set to medium. C. The security level is set to high. D. The privacy level is set to high.
A10:	Answer C is correct. When set to high, the security level does not allow Java or ActiveX controls to load. Answers A, B, and D are incorrect because they do not restrict Java or ActiveX controls.