Training documentation

10.5 Training documentation

Training documentation, when required, will address both developer and user training. The more complicated and involved a system becomes, the more likely it is that there will be people working on it who do not have prior experience in one or more aspects of their tasks. Languages, programming environments, and technical subjects are all areas in which developers may need new or further education and training. Likewise, the customer or user may need to be trained.

Training documentation should be prepared anytime there is a need for formal or extensive informal training. The format and content of the documents will vary according to need and application.

Software quality practitioners should evaluate the developer and user training needs and be sure that training documentation is appropriate, provided, reviewed, compliant with existing standards, and applicable to the project. Software quality practitioners probably will not perform the training or write the documents, but they must make management aware of any training needs.