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Safety plan, 125, 409
Salary, 312
Sales, business performance, 614–615
Sales managers, 53
Satisfaction, see Customers
Schedule
essential activity, 32
management plan, 123, 410
metrics, 89
portfolio management, 508, 509, 511
project recovery, 451, 455, 469
work plan, auditing, 423
Scope of project work
authority, 312
change management documentation, 124
essential activity, 32
management plan, 123, 406, 599
project recovery, 451, 455
statement, 508
Screening of projects, 504, 505–506
Searches, 120
Security, 263
Selection process
courses, 291
essential activity, 32
portfolio management, 486–499, 504–516
project initiation phase, 28
project recovery, 473
tools, 56–62
vendors and subcontractors, 581
Self-evaluation/self-assessment, 347
Senior management
business performance, 609
capability, oversight assessment, 174
maturity assessment, 184
PMO relationship, 197
policies, 150–151
project recovery, 460
promotion of training program, 288
team development, 348
Senior managers
mentoring, 373–375
methodology training plan, 38
tools implementation, 63
training, 278
Senior project managers, 309
Service provider relationships, 571
Service quality, 487
Shipments, 555
Sign-off, 556
Singapore Computer Society (Singapore), 320
Site survey, 125, 579
Size of projects, 154–155
Skill development, 317–318, 341–342
Smaller PMOs
assessment, 185–186
auditing, 443–444
basics, xxi
business performance, 623
career development, 323
customer relationships, 563–564
facilities and equipment support, 245–246
governance, 164
knowledge management, 132–133
mentoring, 381
organization and structure, 218–219
portfolio management, 530–531
procedures, 46–47
project management methodology, 46–48
project recovery, 475–476
resource management, 269–270
standards and metrics, 96–97
support and buy-in, 47
team development, 349
technical processes expansion, 47–48
tools, 67
training and education, 293–294
vendors and contractors, 590–591
Small projects, 155
Socialization of team, 337–338
Software, 118–119, 229
Solicitation, 578–579
Solution elements, technical, 122
Solution implementation phase, 179, 467–470, see also Implementation phases
Solution planning phase, see Planning phases
Sources of standards, 75–79
Sourcing process, 371–375
Sourcing responsibility, 574
Spaces, see Work spaces
Special equipment, 230, 231, 262, see also Facilities and equipment support
Specifications, 125, 539, 604
Sponsor, see Project sponsor
Sponsoring organization, concept, vi
Stabilization, project recovery, 467–470
Staff
business performance, 612
career, 308, 313–314
information users, 106
introductions, 195–196
management plan, 407
needs, 192–195
performance oversight, 613
PMIS, 123
portfolio management, 510–514
resource requirements, 257–258
stakeholder participation, 213
training plan, 123, 410
transition plan, 410
Stakeholders
concurrence, standards implementation, 81
essential activity, 32
maturity assessment, 184
methodology transition, 40
organization and structure, 210–217
portfolio management, 507
project recovery, 456, 468
training, 280
Standard PMOs competency continuum, see also Mid-range PMOs competency continuum
assessment, 168
auditing, 418
basics, xi–xii
business performance, 596
career development, 299
customer relationships, 536
facilities and equipment support, 225
governance, 141
knowledge management, 103
mentoring, 358
methodology, 7
organization and structure, 190
planning support, 387
portfolio management, 482
project recovery, 448
resource management, 252
team development, 328
tools, 55
Standards and metrics, see also Standards and metrics function model
basics, xix, 69–70
business environment interface, 71–72
competency continuum, 72, 73, 74
compliance, 123, 175
knowledge management, 125
portfolio management, 503
project environment interface, 70–71
smaller PMOs, 96–97
team structure, 202–206
virtual teams, 339
Standards and metrics function model
basics, 74, 74, 93–96
benchmarking, 83–85
business management metrics, 92–93
corrective actions, 95–96
identifying standards, 79–81
implementation, 74–85
measurement plans, 93–94
metrics requirements, 85–93
performance, 88–91, 94–95
preferred standards, 81–83
process improvement metrics, 86–88
sources of standards, 75–79
Standards implementation
basics, 74–75, 83
benchmarking, 83–85
capability, 77
competency, 78
identifying standards, 79–81
individual performance, 80–81
maturity, 76–77
methods and procedures, 79
organizational certification, 78–79
performance, 80–81
planning, 82–83
practices, 75–76
preferred standards, 81–83
product/service quality, 81
project performance, 80
quality, 81
sources of standards, 75–79
stakeholder concurrence, 81
technical approaches, 77, 80
tools, 80
Start dates, 40
Statement of project condition, 457
Status of project, 40, 129
Status reports
career development, 305
knowledge management, 124
project recovery, 452, 460
Stop-work orders, 556, see also Change control; Modifications
Storage, content, 121
Storage database, 114
Strategic objectives
business performance, 606, 614–615
career development, 317
classification guidance, 155–156
integration assessment, 175
maturity assessment, 185
planning support, 410
PMO charter, 146
portfolio management, 485–486, 486, 528–529
projects, classification, 154
Structure, 32, 123, 159–160, see also Organization and structure
Structured walk-throughs, auditing, 429
Subcontractors and vendors, 30, 53, see also Vendors and contractors
Subgroups (teams), reviews, 331
Submittals, 126, see also Reports
Success, project, 306
Supervision, virtual teams, 340
Supplier relationships, see Vendors and contractors
Support level positions, 307–308
Support plans
planning support, 393–394
PMIS, 123–124
portfolio management, 503–504
review, auditing, 427
Support processes
assessment findings, 23
essential activity, 32
metrics, 88
project recovery, 453–454, 474
Surveys, 559, 560
Systems, see also Interfaces
automated methodology deployment, 34
integration plan, 125, 410
introduction, knowledge management, 117–121
knowledge management, 125
planning support, 410
tools, 51–52
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