APPENDIX 3: EXAMPLE SEQUENCE MODEL


APPENDIX 3: EXAMPLE SEQUENCE MODEL

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Figure 1: Example Sequence Model

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Figure 1: Example Sequence Model (continued)

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Figure 1: Example Sequence Model (continued)



APPENDIX 4: EXAMPLE OF CULTURAL MODEL[*]

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Figure 1: Example of a Cultural Model

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Figure 2: Example of a Cultural Model—Detail

[*]In these appendices, there are examples of the different models which are used in Contextual Design. Some of the models are very large, therefore the reduced representations shown are only intended to give an overall impression of what the model will look like. Where appropriate a small section of the model has been magnified to give the reader more detail about the type of information which might appear in the model.



APPENDIX 5: EXAMPLE OF CONSOLIDATED FLOW MODEL[*]

In Step One, a complete list of responsibilities was generated for each individual. Roles were then created and named. The example below shows how this was done for W.

 

W: Manager UKIT


Provide tools, infrastructure, support for distributed international working

Liaise with other areas in Labs (e.g., Internet telephony)

versee the three teams in UKIT

udget responsibilities

ead team meetings

dvisory (e.g., meeting with Bea and Stan)

Liaise with PA/coordinate


        Roles:


Manager

Oversee the three teams in UKIT

Budget responsibilities

Lead team meetings

Personnel matters Personal evaluations


CoP Collaborator

Liaise with PA/coordinate

Arrange WWIT meetings with PA

Look for opportunities for collaboration/leverage

Technical

Provide tools, infrastructure, support of distributed international

Working

Collaborator

Liaise with other areas in labs

Advisory

When all of the roles and responsibilities had been created for each of the CoP members, they were combined into one consolidated Flow Model.

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Figure 1: Consolidated Flow Model—Detail

[*]In these appendices, there are examples of the different models which are used in Contextual Design. Some of the models are very large, therefore the reduced representations shown are only intended to give an overall impression of what the model will look like. Where appropriate a small section of the model has been magnified to give the reader more detail about the type of information which might appear in the model.



APPENDIX 6: EXAMPLE OF CONSOLIDATED SEQUENCE MODEL

Identifying Collaboration

M2; M2—i.e., both examples that have been selected are from an electronic meeting

These two examples come from the second distributed meeting. There were other (less explicit) examples, but some of them were related secondhand and not seen directly, for example:

  • S said that when he was abroad he dropped in on one of his colleagues with whom he had a good relationship, saw a project, and thought, "That would be good in the UK."

  • W said that the possible collaboration with the Internet Telephony Unit came about because someone from PA happened to see a demo and thought, "We want to use that."

These were both serendipitous, but there were also occasions in the colocated meetings where it was expressed that more cross-team cooperation was needed. Here they were recognising a need and suggested ways for cooperation/collaboration.

There are two examples. One is general—"several areas where we can collaborate" and just highlights the possibilities. The second is very specific—"what we have here isand what we need to do isand this is who could do it." This happened on several occasions in the meeting—this one has been selected as being representative.

The people who act on the need will learn from their collaboration, but what about sharing the knowledge (if relevant) with other members of the group? If they create something—some of their knowledge will be embedded in it.

Another interesting point—they do not select people just from the CoP to work on these actions, but also bring in people from WWIT (the wider group).

Activity

M2

M2

Use artefact

Trigger: PA scans trough artefact on screen while WD talking about it

Trigger: discuss items on artefact

See possibility for collaboration

PA stop WD—seen several areas where we might collaborate

During discussion of artefact realize it would be suitable for collaboration

Refine possibility

 

Define need

  

Suggest people to action this

Note collaborative action

 

Note action item

Move on

 

Move on

Activity

Abstract Step

M2

M2

Use artefact

Read artefact

Trigger: PA scans trough artefact on screen whilst WD talking about it

Trigger: discuss items on artefact

See possibility for collaboration

Notice area where could work together

PA stop WD—seen several areas where we might collaborate

During discussion of artefact realize it would be suitable for collaboration

Refine possibility

Discuss feasibility

 

Define need

 

Identify personnel

 

Suggest people to action this

Note collaborative action

Record action to be taken

 

Note action item

Move on

Move on

 

Move on

Activity

Intent

Abstract Step

Use artefact

Communicate with colleague[*]

Read artefact

See possibility for collaboration

Work together to
•     Learn
•     Leverage
•     Share

Notice area where could work together

Refine possibility

Work out initial detail of collaboration

Discuss feasibility

 

Create partnership/team to work on this

Identify personnel

Note collaborative action

Have history

Record action to be taken

Move on

Identify further possibilities

Move on

Key point to come out of this is the artefact that is stimulating collaboration

[*]In this case, the artefact was being used as a communication tool.