Review Questions

1.	The process of project Initiation includes which task? Assigning work to project team members Sequencing project activities Approving a project and authorizing work to begin Coordinating resources to complete the project work
2.	You receive a request from customer service to develop a desktop management system for the customer support staff. What type of project request is this? Internal business need Market demand Legal requirement Technological advance
3.	Project stakeholders have which of the following characteristics? Actively involved in the project. Will be impacted by the project. Have something to gain or lose from the project product. All of the above.
4.	The project sponsor has which of the following attributes? The person who initially makes the project request. The CIO. The person who champions the project throughout the organization. The project selection committee.
5.	Which of the following would be responsibilities of the project sponsor? Provides or obtains financial resources Monitors delivery of major milestones Runs interference and remove roadblocks All of the above
6.	Which of the following is NOT a component of a high-level requirements document or product description? Testing scenarios Historical data Technical requirements Problem statement
7.	Which of these is NOT an example of a project selection method? Cost-benefit analysis Expert judgment Top-down estimating Scoring model
8.	Which stakeholder provides the employees to do the project work? Project manager Functional manager Customer Sponsor
9.	Which of the following is true of the project charter? Describes the project schedule Contains cost estimates for each task Authorizes the start of the project work Lists the responsibilities of the project selection committee
10.	You receive a confusing request from the marketing department to develop a new billing system. What is the first step you should take? You meet with the marketing person to identify the reason for the request. You assemble a team of programmers. You submit a request to the project selection committee. You request the finance department to do a cost-benefit analysis.
11.	Jane is a person affiliated with your project who has very sophisticated technical expertise. She's quite enamored with the project and serves to provide enthusiasm , critiques, energy, communication, and motivation for your project. What is Jane's role? Project sponsor Project champion Project team member Business analyst
12.	You've been presented with a project in which you're going to develop a client/server application. Your company's collections department will equip their field personnel with tablet PCs that will wirelessly connect with the server and database. The manager of the collections department brought the request forward. You work for the PMO and are managed by the director of administrative services. The IT department is managed by the director of IT. The telecommunications segments, including wireless, are managed by the director of telecommunications. Who is the project sponsor? Manager of Collections Director of Administrative Services Director of IT Director of Telecommunications All of the above None of the above Not enough information
13.	Identify the items that should NOT be included in a project charter. (Select all that apply.) Anticipated budget Project objectives and success criteria High-level cost-benefit analysis Hardware needed Business case/mission Project description Project objectives and success criteria Project title and description
14.	Part of the work you're going to do will require a written document from an outside vendor indicating the type of work that needs to be done and the steps necessary to do them, along with the cost. What is this document called? SOW RFP RFI RFQ
15.	You're undertaking a brand-new project in which users will connect to an application running on a server and post information to a database. At first glance, what kinds of IT people do you think you'll need? (Select all that apply.) Database administrator Application developer Telecommunications specialist Server administrator Graphic designer
16.	Which of these will a project sponsor have to take into account when considering your project? (Select all that apply.) The priority of your project as it relates to others The human resources available for the project The technology that will be used to create the deliverables The budget dollars that are available The equipment that will be required
17.	From the options below, select the option that best demonstrates the functional requirements of a project (Select all that apply). System will display a final invoice. System will calculate business workdays, taking into account corporate holidays. System will be accessed through the corporate intranet. System will display in 1024 x 768 pixels.
18.	From the options below, select the option that is NOT contained in a high-level requirements description. Problem statement Objectives Strategic value Persons involved Requirements Timing Historical data
19.	You've prepared a charter for a brand-new project. Who will formally sign the project charter? (Select all that apply.) Project client Project sponsor Chief stakeholder Representative of the project selection committee Project sponsor, chief stakeholder, and client combined Chief executive officer
20.	At what stage should the project sponsor get involved in the project? Customer contact with project manager Development of project concept document Development of project charter Revision of project charter Approval of the project charter

Answers

1.	C. Project Initiation is the formal acceptance of the project and authorizes the project manager to start the project work. Assigning work to team members and sequencing activities are part of the Project Planning process group . Coordinating resources to complete the project will be discussed in Project Execution.
2.	A. A request to support a process change from another department is an internal business need. A market demand is a request that is driven by the need for the organization to stay competitive. A legal requirement is a change that is mandated by a government agency or regulatory body. A technological advance is a request to use or develop technology that was not previously available.
3.	D. Project stakeholders such as the project team members can be very involved in the project. Stakeholders impacted by the project include the functional managers providing the resources and the client. End users are an example of stakeholders who may have something to gain or lose from the project.
4.	C. The project sponsor communicates the project purpose throughout the organization and acts as an advisor to the project manager. The project request can be initiated anywhere in the organization. The project sponsor could be a member of the project selection committee, but typically he or she would not participate in the selection of a sponsored project.
5.	D. A project sponsor is responsible for obtaining financial resources for the project, monitoring the progress of the project, and handling escalations from the project manager.
6.	A. A high-level requirements documents contains the problem statement, objectives, strategic value, functional and technical requirements, timing, and historical data. Testing scenarios would not be created at this point in the project.
7.	C. Cost-benefit analysis, expert judgment, and scoring are all project selection techniques. Topdown estimating is a type of cost estimating.
8.	B. The functional manager provides the employees performing the work of the project. The project manager is accountable for overseeing the work required to complete the project. The customer is the person or group that is the recipient of the product or service created by the project. The project sponsor champions the project throughout the organization and acts as an advisor to the project manager.
9.	C. The project charter formally approves the project and authorizes work to begin. The project schedule and cost estimates are developed later in the planning process.
10.	A. You must clarify the request to determine exactly what the marketing person needs. You need to understand the problem that needs to be addressed, so that you can define the high-level requirements. A cost-benefit analysis might be done following requirements definition if that is part of the project selection criteria. You would not start any programming work until after the project had been approved and further work had been done in the planning process.
11.	B. The project champion is generally a technical person aligned with the project for the purpose of supporting the project. She is not necessarily one who has a lot of power, but is one who understands the goals of the project and can help you keep the project moving forward.
12.	G. The project sponsor is an individual who is authorized to expend the resources necessary to bring about the deliverables of the project. That means that either (1) this individual has authority over all the others (such as an executive in charge of a large segment of the organization) and can therefore authorize the resources necessary from each department or (2) a consensus has been reached about who is going to be the project sponsor and that person will act as though he or she does indeed have all the necessary resources. This latter option, of course, requires that the managers dialog with one another and come to terms with the resources required and the length of time they'll be needed. So, in the question above, we really don't have enough information to make a good decision about who should be the project sponsor yet.
13.	A, D. In addition to the including your name as project manager, you'll also denote the project title and description, key roles and responsibilities, project objectives and success criteria, highlevel cost-benefit analysis, business-case/mission, project deliverable description, performance criteria and enhancement opportunities, and a high-level risk assessment. The anticipated budget happens in the scope document (which we'll discuss in Chapter 3) and the hardware needed will show up in the project plan itself.
14.	A. The statement of work (SOW) is a document that indicates what a company will do for you and the associated charges. Requests for Information, Proposal and Quote (RFI, RFP, and RFQ, respectively) are documents that you send out prior to project WBS initiation in order to get an idea of what vendors can offer, what their costs are, and so forth. The 'R' documents are requests for information and thus high-level whereas the SOW is a document that tells you exactly how something is going to be worked.
15.	A, B, D. You will for sure need to have someone who can handle the database, someone to program the application code, and someone who can manage the server for you. Whether you need a graphic designer will depend on how jazzy you want the application interface to be-that information may flesh out later. You probably don't need a telecommunications specialist for this project.
16.	A, B, D. The project sponsor will be concerned with the priority of the project as it relates to others that may be in the loop, and the resources, both budgetary and human, that will be available. It's you and your team's job to determine the equipment and technology that's required and put that in the project plan.
17.	A, C. Functional requirements talk about how the user will interact with the system. Functional requirements refer to how the user will interact with the system (via browser, thin-client, wireless connection, etc.). Functional requirements also refer to the notion of usability-which screen pops up next after a transaction, how a user will be notified that the transaction has been successful, etc. Technical requirements are behind-the-scenes characteristics and refer to the hardware, programming, software and other technical underpinnings that will provide the backbone for the system. Note that there is a very fine line between a technical requirement and a functional requirement-the basic difference sitting with the idea of how the user interacts with the system. If you're thinking from a user's perspective, you're generally describing a functional requirement, if you're thinking about servers or code, you're in the technical camp.
18.	D. High-level requirements have several specifications that you might want to consider. The persons involved do not need to be mentioned at this juncture.
19.	A, B, D. The project sponsor, project client, or a representative of the project selection committee (if you have one) can sign the project charter-effectively authorizing the project. The Chief Executive Officer (CEO) doesn't need to be the signer of a project charter for which she is not the sponsor. However, high-level projects probably deserve occasional CEO executive progress updates. The combination (letter E.) implies that all folks have to sign the charter. This isn't the case-but it is important that someone significant to the project sees and signs the charter. In some cases a project selection committee is utilized in the corporate world and it is a representative from this body that would sign the charter. Otherwise, the client or the sponsor could sign the charter. It's vital that all agree to the contents of the charter.
20.	E. It's not necessary to get the sponsor involved when you're in the early stages of business analysis and formulating a solid project concept document. A well-written project concept will, in fact, often 'sell' the sponsor on the need for the project. However, at project charter signing time, and any time after that when the charter needs to be amended, the sponsor gets involved.