Who Should Read This Book?

This book is not about the big picture, but about engineers whose day-to-day operations require remote troubleshooting. This book is for those who, sitting behind non-working routers, are trying to figure out where to start and how to approach a problem. This book is intended for any engineer who is contemplating changing his qualification to become a network engineer. This book is for network engineers who already have a certain level of qualification and experience and are trying to enhance their knowledge in remote access technologies. Finally, this book provides helpful remote access troubleshooting information for engineers working toward CCNP and CCIE certifications. This book is written assuming the reader has a level of networking experience equivalent to that of a CCNA.