Objectives of This Book

The main objective of this book is to offer a concise version of troubleshooting remote access networks. Whether you are an enterprise network manager or administrator, network or consulting engineer, or a remote access help-desk consultant, you will have access to both sides of the connection. If you are troubleshooting both end-user and core-environment issues, you will find the book useful because it provides you with the maximum reasonable descriptions, explanations, and examples possible.

Secondly, this book's focus is on the remote end of the connection instead of on the corporate side. In my imagination, I always see a user, whose remote access servicehis lifeline to the corporationis down and he is desperately trying to restore it to meet his deadline. I've been there. I know what that's like. That's why, even if you are an end user working with your local service provider or ISP, this book will enhance your knowledge and troubleshooting skills.