Kaplan, Robert, 191–192
Katzell, Raymond A., 249
Kay, Ira, 191
Key performance indicators (KPIs), 194
Kirn, Steven P., 152
Know where you are, 117
Kopicki, Allison, 194
Kotter, John, 122
Kotzen, Jeff, 189
KPIs, 194
Kraft, K., 247