Acknowledgments

To start off with, we'd like to thank Karen Gettman for facilitating the creation of this book. We'd also like to thank Elizabeth Hurley-Peterson and her assistant Jana Jones for being so great to work with and holding our hands through each step in the process and putting us together with Jim Markham. We are especially grateful for the technical reviews from Goga Kukrika, Eli Robillard, Peter O'Kelly, and Raul Rojas. We are not authors. We are consultants. Taking this step for us was a little difficultwithout Jim and our team of reviewers, this book would have never seen the light of day.

We also have to thank our families. Writing a book takes a lot of time. There were plenty of times when our wives were wondering who we actually spent more time with. Thank you for your support.