The Customer Feedback Loop

One of the most important things that customers can do to help improve Microsoft Office is to provide feedback about problems with the product. Microsoft has built into Office 2003 features that make error reporting and feedback easy to provide and quite seamless in the product.

The Service Options dialog box shown in Figure 7-14 is available from the Customer Feedback Options item on the Help menu from the various Office 2003 products. This dialog box lets you choose whether to participate in the Customer Experience Improvement Program. It also provides a link to a Web page for more information about the program.

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Figure 7-14: Setting Customer Experience Improvement Program preferences.

The Customer Experience Improvement program is a completely anonymous forum that collects information about how you use Microsoft Office 2003 and about the hardware on which you run Office. Microsoft uses this information to improve the various Office 2003 products.

As you can imagine, Microsoft Office 2003 will be installed by millions of users in a fairly short period of time. Microsoft uses the information garnered from the Customer Experience Improvement program to prioritize updates and fixes so that the product becomes stronger over time. One of the positive features of participating in this program is that problems your company has with the product are reported. In essence, your reports to this program become votes for what Microsoft should look at when prioritizing what to update in the product.

Tip 

You can change your preference for participating in the Customer Experience Improvement program at any time by toggling your choice in the Service Options dialog box.




First Look Microsoft Office 2003
First Look Microsoft Office 2003
ISBN: 0735619514
EAN: 2147483647
Year: 2003
Pages: 101

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