Chapter 1. AUTONOMIC ATTRIBUTES AND THE GRAND CHALLENGE
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- Chapter III Two Models of Online Patronage: Why Do Consumers Shop on the Internet?
- Chapter VIII Personalization Systems and Their Deployment as Web Site Interface Design Decisions
- Chapter XV Customer Trust in Online Commerce
- Chapter XVI Turning Web Surfers into Loyal Customers: Cognitive Lock-In Through Interface Design and Web Site Usability
- Chapter XVIII Web Systems Design, Litigation, and Online Consumer Behavior