E
economies of scale, 7, 8, 10, 81
efficiency dimension of institutions, 6
electronic spaces, 113, 127
embedded knowledge, 145, 151
employment, 203 “204, 257
see also attrition, human relations management, immigration and recruitment
encultured knowledge, 145, 146, 148, 151, 240
Enterprise India Initiative, 251
Eron see Gowing “Eron GSA
ethical code for GSAs, 256
see also standards
ethical management, 253 “8
see also standards
expansion phase of GlobTel externalisation, 54, 59 “62
expatriate staff, 68, 70, 78 “9, 82, 115, 116, 117
extension phase of GSAs, 248, 249