C
calculability dimension of institutions, 6
calculative trust, 250, 252 “3
Capability Maturity Model, 13, 33, 76, 133, 243
see also standards
Castells network model, 11 “12, 30 “1, 40, 205, 220
see also networks
champions , 251
see also Ghosh Jones, Mitra, Paul and Shinde
change dialectical principle, 124, 125 “6
China
as GSA supplier, 12, 18 “20, 243
cultural affinity with Japan, 184, 187, 196
clients , interfaces with, 137 “138
collaboration, in communication, 42
communication
and knowledge transfer, 230 “231
and power, 230
and standardization, 230
dissonances, 230
in GlobTel “Witech GSA, 209 “10
management of, 245 “8
theory, 229 “32
communication links, 61, 68
see also email, ICTs and videoconferencing
community of practice, 36 “7, 134 “5, 147, 152, 221 “2, 240
competition
as motivation for GSAs, 56
between suppliers, 21 “22
ComSoft
and attrition, 97
and Indian Institute of Technology, 95, 104
and Japan, 99 “100, 104
and North American, 99 “100
culture, 101, 102, 105 “6, 107
development vision, 95 “7
identity, 95 “7, 100, 103 “4, 207
˜Indianness , 94, 96 “7, 104
self “ reliance , 96
telecommunications expertise, 99, 100
Comsoft “GlobTel GSA
analysis, 101 “9
narrative, 94 “100
survey methods , 43, 44, 51
consumption of software, 7
contradiction dialectical principle, 124, 126 “7
control
and standardization, 146, 253
and trust, 249 “53
see also power and control
control dimension of institutions, 6
co-presence, 129 “30
see also face-to-face contact, proximity and virtual presence
corporate responsibility, 256, 258
cross-cultural communication, 41 “2, 176 “201
research into, 177 “8
cultural orientation, 59, 183
see also training