Gap analysis takes planning and preparation. The approach involves three distinct steps:
Information Audit: This is general data gathering. We have provided a checklist to help guide your data collection effort. At this stage, don't be worried about too much information. Overload is better than not having a complete profile of the agency.
Assessment: This is the process of confirming the information gathered during the information audit and completing the data gathering effort through a series of interviews, both general and specific, using structured tools. A key part of this effort is determining how to execute the gap analysis (i.e., self assessment or outsource) and, more importantly, determining what the presentation format(s) of the final result. We provide recommendations in this section but you may have other alternatives for organizing the information so your organization can act effectively on the outcomes
Documentation, Analysis, and Results : This is essentially the ˜deliverables' from the analysis, how to best analyze and organize the results, and finally how to present the information in a coherent and comprehensive manner.