Even if you buy a new computer with all the latest features and options, it's inevitable that you will want to improve it within a year or two. You might decide to add more RAM or install a new and bigger disk drive, or maybe the next generation of DVD drive or wireless network interface. Your computer's modular design should allow you (or your in-house support person) to replace existing components quickly and easily without professional help.
Therefore, you should confirm that simple upgrades are indeed simple, and they don't require special tools or incredibly complicated procedures. You might need professional help for major repairs, but it ought to be possible to remove and replace major modules yourself. Before you settle on a particular make and model, look for detailed instructions for adding memory, changing the drives, and performing other simple upgrades on the manufacturer's Web site.