Junk Mail Handling

Email "spam" is one of the most annoying and time-consuming distractions of the digital age. It seems that once your email address gets into public circulation, there is no end to the useless and mailbox-clogging messages you receive.

New to GroupWise 6.5 is a feature known as Junk Mail Handling that lets you automate the process of dealing with spam, such as solicitations and other inappropriate messages.

NOTE

Junk Mail Handling does not apply to internal email messages originating from users on your GroupWise system. It only applies to messages where the sender's email address is in the format of name @domain .com , name@domain .org , name@domain .net , and so on.

You can use the Junk Mail Handling feature in one of three ways:

• You can block individual email addresses or entire Internet domains. This is accomplished by adding these addresses or domains to a Block List. Messages received from these addresses or Internet domains are blocked and never arrive at your Mailbox.

• You can establish a Junk List and add individual email addresses or entire Internet domains to this list. Messages originating from these addresses or domains are delivered to the Junk Mail folder in your Mailbox. You can specify that items in this folder be automatically deleted after a certain number of days.

• You can route all messages from individuals who are not in your personal address books to the Junk Mail folder.

The Junk Mail folder is not enabled by default when you begin using GroupWise. It is created when you enable the Junk Mail Handling feature. If Junk Mail Handling options are enabled, this folder cannot be deleted.

Here's how to enable Junk Mail Handling and create the Junk Mail folder:

1. Click Tools, Junk Mail Handling.

2. In the Settings tab, enable the Junk Mail Handling features you want to implement.

3. Click the Junk List tab and add email addresses or Internet domains.

4. Click the Block List tab and add the email addresses or Internet domains you want to block.

5. Click OK.

To delete items from the Junk Mail folder, right-click the folder and select Empty Junk Mail Folder.

TIP

When you receive an email message from a user or Internet domain that you want to add to either the Junk List or Block List, simply right-click the message, select Junk Mail, and then select either Trust Junk Sender or Block Sender.

A feature that works in tandem with Junk Mail Handling is the Trust List. You use the Trust List to perform the opposite task as the Block List. For example, suppose your main competitor is Superior Tools. Therefore, you decide to add the superiortools.com domain to your Block List so that you never receive messages from anyone employed at Superior Tools. However, you happen to have a good friend from high school who takes a job at Superior Tools. You can use the Trust List to allow email messages from your friend to bypass the block you placed on the superiortools.com domain.