Technical Support

 

Introduction
bySimon Robinsonet al.
Wrox Press 2002

  

If you wish to directly query a problem in the book with an expert who knows it in detail then e-mail [e-mail] with the title of the book and the last four numbers of the ISBN in the subject field. A typical e-mail should include the following things:

• The name , last four digits of the ISBN , and page number of the problem in the Subject field.

• Your name , contact information , and the problem in the body of the message.

We won't send you junk mail. We need the details to save your time and ours. When you send an e-mail message, it will go through the following chain of support:

• Customer Support - Your message is delivered to one of our customer support staff, who are the first people to read it. They have files on most frequently asked questions and will answer anything general about the book or the web site immediately.

• Editorial - Deeper queries are forwarded to the technical editor responsible for that book. They have experience with the programming language or particular product, and are able to answer detailed technical questions on the subject. Once an issue has been resolved, the editor can post the errata to the web site.

• The Authors - Finally, in the unlikely event that the editor cannot answer your problem, they will forward the request to the author. We do try to protect the author from any distractions to their writing, however, we are quite happy to forward specific requests to them. All Wrox authors help with the support on their books. They will mail the customer and the editor with their response, and again all readers should benefit.

The Wrox support process can only offer support to issues that are directly pertinent to the content of our published title. Support for questions that fall outside the scope of normal book support is provided via the community lists of our http://p2p.wrox.com/ forum.