Using .Mac Support

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Your .Mac account includes a complete support section to help you get the most out of your .Mac account. It's also a great place to go if you're having a problem with your .Mac account and you don't know where to get the answer. The .Mac support area has a number of features worth investigating (even if you're not having troubles).

To get to your .Mac support materials, log in to your .Mac account and click the Support link on the left side of the page. This takes you to the main support page, which lists a series of help topics, as well as a sidebar full of useful links.

In the main help area, you can find assistance with the following:

  • .Mac Mail

  • iDisk

  • HomePage

  • .Mac and Mac OS X applications (iPhoto, iMovie, iCal, Address Book, Safari, and iSync)

To access any of these help topics, click the headline above the description. This loads a page of frequently asked questions on the selected topic. At the bottom of the page you'll find an e-mail form that you can use to ask questions of .Mac staffers, who will try to get you an answer within 24 hours.

The sidebar along the left side of the page has a series of links to other useful resources, including:

  • A search engine that looks through Apple's support Knowledge Base

  • At-a-glance indicators that show the current status of the .Mac network, .Mac e-mail, iDisk, and HomePage (a green circle is good)

  • A link to the .Mac discussion boards, which are part of the larger Apple support discussion boards

  • A link to the "Getting Started with .Mac" PDF, which is worth downloading

  • A link to the .Mac feedback form, in which you can sound off about .Mac

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    .Mac. Visual QuickStart Guide
    .Mac
    ISBN: 032130473X
    EAN: 2147483647
    Year: 2005
    Pages: 97

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