Case Study Questions

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1.

The help desk currently visits the desktop of each user who needs assistance to help step them through processes or look at what is going on the screen. What technology should Starlight Industries use to replace this function when they centralize the help desk?

1. Remote Assistance

2. MMC

3. SSH

4. Telnet

2.

The security for certain users needs to be updated for the custom client/server applications used at the warehouses by Starlight Industries. Which of the following remote administration tools should the administrator use to manage the application?

1. Remote Assistance

2. Remote Desktop for Administration

3. Microsoft Management Console

4. Telnet

3.

Match the administration technology with the appropriate device on the network (administration technologies may be used more than once).

Administration Technology	Network Devices
Remote Assistance	Local server administration
Remote Desktop for Administration	Remote server administration
Secure Shell (SSH)	Remote router and switch administration
Microsoft Management Console (MMC)	Workstation administration Workstation user assistance

Answers

1.	A. Remote Assistance is the technology located in Windows XP and Windows Server 2003 to allow a remote person to assist a user through a process. This can involve seeing what the user sees, sharing applications, or taking over the mouse to show them how it is done. MMC, SSH, and Telnet will not allow for this and will not replace this functionality. Remote Assistance also supports encryption which is important to Starlight Industries.
2.	B. You should choose Remote Desktop for Administration because it provides secure communication between the client and the server by default and can be used to manage any application as if you were sitting at the local console. This is useful because the warehouse application supports a custom management GUI. There is no MMC for the custom warehouse application, so that is not a solution. There is a command-line interface to the warehouse application, but Telnet does not provide a secure connection. Remote assistance is best used to help a user, not for remote management of servers.
3.	Local server administration Microsoft Management Console (MMC) Remote server administration Remote Desktop for Administration Remote router and switch administration Secure Shell (SSH) Workstation administration Remote Desktop for Administration Workstation user assistance Remote Assistance Local server administration On the server itself you will use the proper MMC based management tools for the application, like Active Directory Users and Computers to create users in Active Directory, to manage the services and applications on your server. Remote server administration Remotely, you will need to use something that can cross the firewalls and does not require installation of additional software. Windows XP and Windows Server 2003 have Remote Desktop built in, so you will not have to install additional software to support remote administration. Remote router and switch administration Generally all routers and switches support Telnet, or if you are lucky, you will be able to use ssh to administer them. Workstation administration You can use Remote Desktop for Administration to manage workstations running Windows XP, in addition to Windows Server 2003. Workstation user assistance Remote Assistance was designed to help users with their problems. It supports application sharing, chatting, white boarding, and so forth, as tools that can be useful in aiding the user.

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