Index_H

H

Hard drives (Terminal Server), 335–336

Hardened location (offsite data storage), 144

Hardware

bandwidth management, 545

LAN, 538–543

network infrastructure management, 548

security management, 547

WAN, 532–533, 535–537

WLAN, 544

Hardware environment, 120

Hardware inventory, 255–256

Hardware life cycle estimates, 690–691

Hardware list, WAN and security, 536–537

Hardware products, cited as five 9s, 532

Headquarters, migrating, 321–322

Health Monitoring views, 273

Help desk calls/personnel estimates, 691

Help desk cost estimates, 694

Help desk delays, 9

Help desk personnel, training, 312

Help desk staffing, cost of, 8

Help desk support, cost of, 8

Heterogeneity, managing, 19–20

Hierarchical enterprise design, 153–154

Hiller, Jonathan, 13

HKEY_CURRENT_USER, 59–60, 400–401, 403

HKEY_LOCAL_MACHINE, 59–60, 400, 403

Holland, Tony, 80

Home directory, 464

Home folder, 464

Homogenizing clients, 7

Host name management, 252–254

Host naming, common attributes of, 253–254

Host naming scheme, 548–549

Host systems, 25

Hot backup data center, 634–636, 638

Hot sheet, 265

Hot site data and database resumption, 635

Hotfixes and updates methodology, 397

HP iPAQ, as client device, 212

HP OpenView, 208, 266

HSB (Home State Bank) SBC data center, 135

HTTPS (secure HTTP), 451

Hutter, Rob, 317

HVAC evaluation, 140

HVAC units, 139

Hybrid clients, 196, 200–206

Hybrid firewalls, 231

Hybrid mode, 110

Hybrid user profiles, 204