Chapter 10: Managing Exchange: Users

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Overview

Installing Exchange is only the first step along a very long path. The server needs continued care and maintenance to deliver a reliable messaging service to users and to interact with other servers in the organization. At a conceptual level, Exchange is not particularly difficult to manage. The server is reasonably straightforward and the management interface is mature and meets the majority of administrative needs. However, Exchange does not function in a vacuum, and complexity mounts through its interaction with and dependency on the operating system, third-party products, other Microsoft servers and services, and so on. In addition, complexity increases further as the number of servers grows in the organization. In this chapter, we will look at the challenges involved in day-to-day Exchange operations, covering topics such as setting up and managing the user community, quotas, and so on.

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