Copyright © 2005 by Sams Publishing
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Library of Congress Catalog Card Number: 20055901779
Printed in the United States of America
First Printing: June 2005
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This book is dedicated to two very important groups of people: our customers and our families.
Our customers are the best. They challenge us daily as we learn about their environments and help them to map the capabilities of this software to their needs. They have helped us come up with creative solutions to overcome the limitations of the tools. We are much better consultants because of them.
Our families have been tremendously supportive and patient during the creation of this book. They supported us through empty periods of writer's block and anxious days when customer work took precedence over writing.
The QPM Team